Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We are looking for a Product Specialist to join the Grow (Investments) Operations team to enhance existing products and build the foundational infrastructure for Wise's future investment solutions.

As a Product Specialist in Grow Operations, your role centers on end-to-end project ownership and operational excellence. You will be critical in operationalising new products and regions, and relentlessly improving existing processes to ensure they are scalable, efficient, and risk-minimised.

You will own the team's impact on KPI improvements and risk mitigation for the Grow Squad. This means taking full, end-to-end ownership of projects, from initial scoping to final implementation.
 

Your Mission:
Wise Assets is one of our fastest-growing products, already live in the UK, EU, Singapore, Australia, and Brazil. In this role, you will elevate that mission by ensuring the scalable expansion of the Assets product and the frictionless launch of new investment solutions.

Key Responsibilities:

• Identifying, prioritising, and addressing the key operational drivers hindering product expansion and scalability.
• Proactively initiating and prioritising projects based on data-driven team needs, driving innovation and continuous process improvement.
• Owning the end-to-end project lifecycle: from initial scoping, assessing impact, creating rollout plans, through to cross-team collaboration, testing, and solution refinement.
• Translating complex regulatory and technical needs into clear, efficient, and scalable operational processes, supported by data-driven analysis.
• Collaborating effectively with internal and external stakeholders to operationalise new products/enhancements and solve complex incidents, ensuring timely and relevant communication.
• Developing efficient operational processes that minimise manual workload, working autonomously with minimal guidance.
• Coordinating with relevant risk teams to assess, mitigate, and manage risks associated with the Grow Squad domain.
• Establishing and maintaining relevant, impactful KPIs and SLAs for new features and processes. You will monitor and respond to changes, serving as the key escalation point for significant breaches.
• Acting as the first-level escalation point for critical cases and crises within your area of expertise.
• Mentoring other Grow Operations Specialists and System Experts, and partnering closely with other Product Specialists.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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