Due Diligence Agent - Consumer

24 - 24 USD Hourly
  1. Operations
  2. Austin

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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

Job Description

We’re looking for Due Diligence Agents to join our Global Consumer Team in Austin!

This role is a unique opportunity to have an impact on Wise’s mission, and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you. You can read more about working as a Due Diligence Agent from our blog post here.

Your mission:

  • Perform Due Diligence on existing, new and/or potential consumer customers based on risk mitigation controls and certain trigger events;

  • Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;

  • Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;

  • Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;

  • Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;

  • Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;

  • When warranted, be capable of drafting SAR narratives to report activity deemed unusual;

  • Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;

  • Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;

  • Support Wise in internal and external audits and regulatory due diligence process related queries reviews;

  • Escalate any suspicions and/or concerns to the AML and Fraud teams for review


  • Your verbal and written English skills are excellent (additional language skills are a plus)

  • You can work autonomously within a limited variety of well-defined procedures and practices (not necessarily standardised).

  • You are able to handle more complex activities with moderate variation. You can deal with less straightforward questions, coordinate with as many sources of information necessary within and outside the business to support solutions.

  • You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.

  • You have excellent interpersonal and communication skills, strong organisational skills, attention to detail, analytical abilities, and ability to adhere to strict deadlines in a fast paced and high pressure environment.

  • You're punctual, independent, proactive and willing to get things done.

  • You have the ability to work in a diverse work environment which requires collaboration, partnership and transparency.

  • You are flexible to work in shifts. You’ll be covering a variety of shifts – we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. (However, we work only 5 days per week/40 hrs)

Additional Information





For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

  1. Austin

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