Trusted around the world
You’ll make sure the Wise experience is safe and seamless for our customers around the world. With over 60 currencies and over 16 million people using Wise, this is no mean feat.
You’ll work with local regulators and banking partners, to make sure we comply with local financial laws and regulations. Building frameworks from scratch, you’ll take complex processes and make them seamless. You might fly under the radar — but you’ll be keeping our customers secure, and Wise trusted.
Make it easy. Make it personal
Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll empathise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.
As the voice of our customers, you help our Product teams tweak and iterate new processes to create the best possible customer experience.
How we work
We support our customers around the globe in time-zones that work best for them. We have offices in several locations and you’ll work a variety of shifts to suit our customer needs. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.
Teaser
People profileContent Type
BlogPublish date
02/18/2025
Summary
Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.
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Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
02/17/2025
Summary
Ashley Gilfillian-Olagundoye, a member of the Black Wisers Community at Wise, highlights the significance of Black History Month and the role of allyship in creating a more inclusive workplace
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
12/05/2024
Summary
We sat down with Eli, Vulnerable Customer Team Lead to discuss their journey, the challenges faced and tips for advocating for disability inclusion in the workplace. “I know that there is n
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Content Type
BlogPublish date
01/24/2024
Summary
Wise’s volunteer day is not just a perk; it’s a celebration of community, camaraderie, and making a difference.Meet Claire Adelman, Customer Support Training Specialist, and Javier Perdo