Careers in Customer Support
No problem too big, no customer unheard. You help people around the world have a great experience using Wise.
Trusted around the world
You’ll make sure the Wise experience is safe and seamless for our customers around the world. With over 60 currencies and over 16 million people using Wise, this is no mean feat.
You’ll work with local regulators and banking partners, to make sure we comply with local financial laws and regulations. Building frameworks from scratch, you’ll take complex processes and make them seamless. You might fly under the radar — but you’ll be keeping our customers secure, and Wise trusted.
Make it easy. Make it personal
Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll empathise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.
As the voice of our customers, you help our Product teams tweak and iterate new processes to create the best possible customer experience.
How we work
We support our customers around the globe in time-zones that work best for them. We have offices in several locations and you’ll work a variety of shifts to suit our customer needs. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.
What it's like to work in Customer Support
Snippet heading
Customer Challenge
Customer Support team at Wise
Customer Support Budapest
Why did you choose to do an apprentiship?
Jobs you might be interested in
Salary
92750 - 115000 USD Annual
Location
Austin
Team
Customer Support
Locations
Austin
Description
We’re looking for FinCrime Outsourcing Vendor Manager in Austin to join the FinCrime Vendor Management team, to support our vendor teams to achieve their goals. The Vendor Manger is responsible for en
Reference
cdf69f35-73b6-4079-aefb-810dd0afc139
Expiry Date
01/01/0001
Salary
$26 per hour
Location
Austin
Team
Customer Support
Locations
Austin
Description
Your mission is to help Business Customer have an excellent experience with Wise mainly via phone. This isn’t your normal call center – we do things differently – and our Consumer Customer Support Ass
Reference
c49b5f68-eeed-493b-bfd1-eb347dffa959
Expiry Date
01/01/0001
Salary
-
Location
São Paulo
Team
Customer Support
Locations
São Paulo
Description
Your mission is to provide leadership to the Customer Support Team establishing and maintaining high levels of quality, efficiency and other processes required for an exceptional level of customer sup
Reference
d8f682ce-2790-43fa-8ff1-29acc1c7d54e
Expiry Date
01/01/0001
Salary
€2350 - €2725
Location
Tallinn
Team
Customer Support
Locations
Tallinn
Description
We are seeking a proactive and detail-oriented individual to join our team as a Wise Platform Enterprise Customer Support Specialist. In this role, you will be at the forefront of providing exceptiona
Reference
5ad621d0-cbdc-4d8a-8f14-38950aad5b85
Expiry Date
01/01/0001
Salary
80,000 - 100,000 GBP
Location
London
Team
Customer Support
Locations
London
Description
The aim of the Senior CI Lead - Customer Support role is to spearhead continuous improvement initiatives within Wise, particularly focusing on the CS squad, to drive process excellence and support the
Reference
9c1e71ce-caec-4b13-8ddd-81a8a157d4b6
Expiry Date
01/01/0001
Salary
$26 per hour + 5% Language Allowance
Location
Austin
Team
Customer Support
Locations
Austin
Description
Your mission is to help customers have an excellent experience with Wise mainly via phone. This isn’t your normal call center – we do things differently – and our Consumer Customer Support Associates
Reference
bee60133-b0a0-47f8-96ff-533dabdfed1f
Expiry Date
01/01/0001
Salary
INR 5.2 LPA + RSUs
Location
Hyderabad
Team
Customer Support
Locations
Hyderabad
Description
Role/Job purposeAs a Customer Support Agent at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownersh
Reference
703ff720-e372-4749-a829-eeaca0caeeb7
Expiry Date
01/01/0001
Salary
-
Location
Hyderabad
Team
Customer Support
Locations
Hyderabad
Description
We’re looking for a Workforce Management Senior Specialist to join our team in the Hyderabad office!As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the
Reference
e845acf4-4aa9-4824-8718-886a937afd8d
Expiry Date
01/01/0001
Salary
--
Location
Hyderabad
Team
Customer Support
Locations
Hyderabad
Description
As a Workforce Management (WFM) Lead, you will play a crucial role in supporting our agents and operational teams to optimise SLA and efficiency whilst protecting agent well-being. You’ll be supportin
Reference
5adf02da-e655-44c2-8dde-cf64a1f44fec
Expiry Date
01/01/0001
Related blogs

Teaser
People profileContent Type
BlogPublish date
02/18/2025
Summary
Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

by
Verona Hasani
.jpeg)
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
02/17/2025
Summary
Ashley Gilfillian-Olagundoye, a member of the Black Wisers Community at Wise, highlights the significance of Black History Month and the role of allyship in creating a more inclusive workplace

by
Verona Hasani

Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
12/05/2024
Summary
We sat down with Eli, Vulnerable Customer Team Lead to discuss their journey, the challenges faced and tips for advocating for disability inclusion in the workplace. “I know that there is n

by
Verona Hasani
+(1).jpg)
Content Type
BlogPublish date
01/24/2024
Summary
Wise’s volunteer day is not just a perk; it’s a celebration of community, camaraderie, and making a difference.Meet Claire Adelman, Customer Support Training Specialist, and Javier Perdo