Careers in Customer Support
No problem too big, no customer unheard. You help people around the world have a great experience using Wise.
Trusted around the world
You’ll make sure the Wise experience is safe and seamless for our customers around the world. With over 60 currencies and over 16 million people using Wise, this is no mean feat.
You’ll work with local regulators and banking partners, to make sure we comply with local financial laws and regulations. Building frameworks from scratch, you’ll take complex processes and make them seamless. You might fly under the radar — but you’ll be keeping our customers secure, and Wise trusted.
Make it easy. Make it personal
Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll empathise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.
As the voice of our customers, you help our Product teams tweak and iterate new processes to create the best possible customer experience.
How we work
We support our customers around the globe in time-zones that work best for them. We have offices in several locations and you’ll work a variety of shifts to suit our customer needs. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.
Jobs you might be interested in
Salary
3400 - 4450 EUR Monthly
Location
Tallinn
Team
Customer Support
Locations
Tallinn
Description
Role/Job Purpose:The CS CI Lead plays a crucial role in helping reach Mission 0 by making sure that the company's Customer Support operations are optimised to deliver exceptional value to customers wh
Reference
6d181a83-a0c8-44f4-8aa3-a25596a61ca9
Expiry Date
01/01/0001
Salary
5670 BRL Monthly
Location
São Paulo
Team
Customer Support
Locations
São Paulo
Description
Your mission is to help Portuguese & English speaking customers have an excellent experience with Wise. This role is a unique opportunity for someone passionate about both social media and providing a
Reference
6d7f02dd-0814-42b7-b0e4-c9ccef61475e
Expiry Date
01/01/0001
Salary
100000 - 130000 GBP Annual
Location
London
Team
Customer Support
Locations
London
Description
We’re looking for a Head of Workforce Management to help our teams build an effort free servicing experience with close to instant response times while scaling our costs so we can continue to drive pr
Reference
57c809e4-02a8-477e-9ee1-a23a8d1d91e5
Expiry Date
01/01/0001
Salary
890000 - 1150000 HUF Monthly
Location
Budapest
Team
Customer Support
Locations
Budapest
Description
The Instructional Designer is responsible for creating engaging and effective learning experiences that enhance the skills and knowledge of employees. This role involves designing, developing, and eva
Reference
09fa3d6d-041f-42e2-859a-487b4d746e36
Expiry Date
01/01/0001
Salary
3950 - 3950 SGD Monthly
Location
Singapore
Team
Customer Support
Locations
Singapore
Description
Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in orde
Reference
e5985100-de19-47a5-8c5a-b0e193d1ec9c
Expiry Date
01/01/0001
Salary
5670 BRL Monthly
Location
São Paulo
Team
Customer Support
Locations
São Paulo
Description
Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isn’t your normal call center – we do things differently – and our Business Customer
Reference
e9d959f9-22b4-453b-ba6b-0d698d3d142a
Expiry Date
01/01/0001
Salary
4450 - 5600 EUR Monthly
Location
Tallinn
Team
Customer Support
Locations
Tallinn
Description
We are hiring for a Operations Senior Project Manager either in our Tallinn or in our Budapest office. Your mission as an Operations Support Senior Project Manager is to implement new requirements/upd
Reference
38afd739-1591-48ee-ba8d-9386efaa1bc2
Expiry Date
01/01/0001
Salary
1530000 - 2000000 HUF Monthly
Location
Budapest
Team
Customer Support
Locations
Budapest
Description
The Opportunity:We are seeking a seasoned Head of Change Management to establish and lead our Change Management function within the Servicing Team, encompassing Customer Support, KYC, Financial Crime,
Reference
11b4d303-fcb0-4ffc-affe-9c0fc513cbba
Expiry Date
01/01/0001
Salary
2350 - 3400 EUR Monthly
Location
Tallinn
Team
Customer Support
Locations
Tallinn
Description
Short introductionWe’re looking for a Workforce Management Specialist to join our Operational team in our Budapest/Tallinn office!As a member of the WFM team you will be vital in ensuring agents are s
Reference
ff3fc106-5ba4-4a43-8e9c-4f11a1c782e1
Expiry Date
01/01/0001
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