Careers in Customer Support
No problem too big, no customer unheard. You help people around the world have a great experience using Wise.
Trusted around the world
You’ll make sure the Wise experience is safe and seamless for our customers around the world. With over 60 currencies and over 16 million people using Wise, this is no mean feat.
You’ll work with local regulators and banking partners, to make sure we comply with local financial laws and regulations. Building frameworks from scratch, you’ll take complex processes and make them seamless. You might fly under the radar — but you’ll be keeping our customers secure, and Wise trusted.
Make it easy. Make it personal
Our customers are all kinds of people who contact us for all kinds of reasons. Email, phone, social media or chat, you’ll empathise when things take longer than expected. And go out of your way to figure out an issue — staying calm when faced with frustration.
As the voice of our customers, you help our Product teams tweak and iterate new processes to create the best possible customer experience.
How we work
We support our customers around the globe in time-zones that work best for them. We have offices in several locations and you’ll work a variety of shifts to suit our customer needs. We also support specific areas of our product, from business to consumer. The goal is to build trust with our customers — making things simple.
Jobs you might be interested in
Salary
21.5 - 21.5 USD Hourly
Location
Austin
Team
Customer Support
Locations
Austin
Description
Your Mission:To provide our customers with an outstanding experience using Wise. You’ll be helping them through calls, chats, and emails, resolving issues, and ensuring they walk away satisfied.Here’s
Reference
8ee5d089-f27e-432e-ac5f-5cd91de33abd
Expiry Date
01/01/0001
Salary
SGD 6,300 monthly + RSUs
Location
Singapore
Team
Customer Support
Locations
Singapore
Description
About the Third Party Risk Management Specialist - APACThird Party Risk Management (TPRM) Specialist - APAC is the intermediate level role in Wise’s Third party Risk management. This individual is res
Reference
30b48362-3124-4843-9cff-8a3880bc7b6e
Expiry Date
01/01/0001
Salary
3400 - 4450 EUR Monthly
Location
Tallinn
Team
Customer Support
Locations
Tallinn
Description
As a WFM Lead, you will play a crucial role in supporting our agents and operational teams to optimise SLA and efficiency whilst protecting agent well-being. You’ll be supporting and levelling up our
Reference
1221711f-9da9-42d3-8c7e-c4ca46fb9f7d
Expiry Date
01/01/0001
Salary
3950 - 3950 SGD Monthly
Location
Singapore
Team
Customer Support
Locations
Singapore
Description
Your mission: Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. Collaborating internally with operational
Reference
fabfe50d-b2e0-4039-bf1c-69ece38df1fe
Expiry Date
01/01/0001
Salary
5,670 BRL + 7.5% language differential
Location
São Paulo
Team
Customer Support
Locations
São Paulo
Description
Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email and possibly chat contacts. This isn't your normal call center - we do things differently -
Reference
82128fa6-d01a-4bc9-bc3c-7d431374fd50
Expiry Date
01/01/0001
Salary
5500 - 7350 SGD Monthly
Location
Singapore
Team
Customer Support
Locations
Singapore
Description
We’re looking for a Intrawise Specialist to join our growing team in Singapore.About the Intrawise specialist (IWS) role:The Intrawise Specialist is the intermediate level role in Wise’s Third Party M
Reference
0d4b81a6-eafc-4922-9c51-c80fcb7ec4e5
Expiry Date
01/01/0001
Salary
78500 - 103000 USD Annual
Location
Austin
Team
Customer Support
Locations
Austin
Description
We’re looking for a Workforce Management Senior Specialist to join our Operational team in our Austin office!As a member of the WFM team you will be vital in ensuring agents are scheduled to be workin
Reference
24307929-ce0e-4b4d-af78-6ae29d568fb2
Expiry Date
01/01/0001
Salary
4450 EUR Monthly
Location
Tallinn
Team
Customer Support
Locations
Tallinn
Description
This senior position involves strategising, implementing, and overseeing the TPRM program in alignment with industry standards and regulatory expectations. The Third Party Risk Senior Lead contributes
Reference
034a85a5-f5a4-4645-b1ef-605f67839b84
Expiry Date
01/01/0001
Salary
1,500,000 HUF Monthly
Location
Budapest
Team
Customer Support
Locations
Budapest
Description
This senior position involves strategising, implementing, and overseeing the TPRM program in alignment with industry standards and regulatory expectations. The Third Party Risk Senior Lead contributes
Reference
1d927928-7bf0-4cf9-b84f-ba6e27cde0f4
Expiry Date
01/01/0001
Related blogs
Content Type
BlogPublish date
01/24/2024
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Wise’s volunteer day is not just a perk; it’s a celebration of community, camaraderie, and making a difference.Meet Claire Adelman, Customer Support Training Specialist, and Javier Perdo