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How we work

We work differently and we’re proud of it. Our teams are empowered to solve the most urgent and relevant problems they see for our customers.

We all share the responsibility of making Wise a success. We empower Wisers to make decisions and take ownership of how they work best. Teams and individuals have different needs – that’s why we have company-wide principles, and then our teams set their own guidelines.

We work in empowered teams

Empowered teams are central to the way we work. In our product and engineering teams for example you’re a key part of your team, coordinating your vision alongside product managers, engineers, analysts, designers, legal specialists and operational teams — to name a few. Helping to decide what to prioritise and deliver. Working this way helps us move at speed and achieve our mission faster.

In customer support you’ll have the trust to solve complex problems, as we’re working smarter to address customer issues in the most effective way. You'll have a lead and a team to support you, so there’s always someone to talk things through with and tackle challenges.

We put our customers first

We’re working to create a fairer financial system for real people. So we make sure our customers are at the centre of everything we do. Whether that’s working through feedback, inviting customers to test our product, or having them talk us through how we’re doing. We listen so that we can understand their needs and identify how we can keep improving our products and services.

Each team’s success is defined by the positive impact they’ve made for our customers, and each team has KPIs (key performance indicators) that let them know how well they’re doing. We should all be able to stand up in front of our company and explain how our work helps our customers.

We get better through feedback

Feedback is a good thing. Our teams get it early and they get it often. Our teams gain focus from working this way, it helps us move fast and recognise when we need to shift direction. And we all work hard to give genuine, direct, and respectful feedback to the teams around us.

We're flexible

We want to empower Wisers to make decisions and take ownership of how they work best. We believe that if you are intentional about where and who you work with, you’ll be able to get the best out of any working environment.

We know that teams and individuals all have different needs depending on what they need to deliver, as well as their personal circumstances. That’s why we have company-wide principles around flexible working and our teams set their own guidelines too.

We expect that new joiners will be in the office most days to build connections and learn from colleagues for their first six months."

Flexible working
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Latest blogs

Relocating: Embracing Life in Tallinn

Teaser

Our culture

Content Type

Blog

Publish date

10/28/2024

Summary

Meet Rajat, one of our Senior Developers based in Tallinn We caught up with Rajat Meena, a Senior Developer, who made the move from Germany to join our team in Tallinn. He shared his inspirin

Teaser

We caught up with Rajat Meena, a Senior Developer at Wise, who made the move from Germany to join our team in Tallinn. He shared his inspiring journey, detailing what motivated his relocation, the support he received from Wise, and his experiences settling in.

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by

Verona Hasani

by

Verona Hasani

Celebrating Hispanic Heritage Month

Teaser

Diversity Equity & Inclusion

Content Type

Blog

Publish date

10/19/2024

Summary

Meet Diana Avila Gonzalez, our Global Head of Banking and Expansion  "As a Latin American woman in a leadership role at a top fintech, I feel proud and empowered. I want to show others th

Teaser

In celebration of Hispanic Heritage Month, we sat down with Diana Avila Gonzalez, who shares her story about embracing Hispanic heritage and its impact on her career journey.

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by

Verona Hasani

by

Verona Hasani

Life as an ESG Intern

Teaser

Early careers

Content Type

Blog

Publish date

10/03/2024

Summary

My name is Niv, and I’m currently pursuing a degree in Law with English Law at the University of Aberdeen. This summer, I had the incredible opportunity to intern at Wise as an ESG (Envi

Teaser

My name is Niv, and I’m currently pursuing a degree in Law with English Law at the University of Aberdeen. This summer, I had the incredible opportunity to intern at Wise as an ESG (Environmental, Social, and Governance) intern...

Read more

by

Holly Sellers

by

Holly Sellers

Celebrating Black History Month

Teaser

Diversity Equity & Inclusion

Content Type

Blog

Publish date

10/03/2024

Summary

Meet Omolade Olorundare, our FinCrime Quality Specialist  “The Black Wisers community goes beyond celebrating culture; it’s about building strong, meaningful relationships that help us stay

Teaser

As part of our celebration of Black History Month, we caught up with Omolade Olorundare to discuss how our Black Wisers Community enhances and supports her time at Wise.

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by

Verona Hasani

by

Verona Hasani

Introducing our Product Academy

Teaser

Our work

Content Type

Blog

Publish date

08/18/2024

Summary

Introducing our first ever Product Academy At Wise, we're committed to fostering innovation and growth, not just in our products but in our people. This year, we launched a new

Teaser

This year, we launched a new program called Product Academy, a comprehensive development program designed to help people transition to Product Management from different fields, such as Engineering or Project Management.

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Life in the heart of Austin

Teaser

Our culture

Content Type

Blog

Publish date

05/15/2024

Summary

My name is Cynthia. I'm a fraud agent at Wise, based in the Austin office. We strive to prevent fraudulent activity on the Wise platform. It can be tricky, as Wise supports many diff

Teaser

We spoke to Cynthia, a fraud agent based in the Austin office, to find out more about what life is like at Wise in Austin.

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Our approach to career progression in Design at Wise

Teaser

Our culture

Content Type

Blog

Publish date

03/15/2024

Summary

At the end of 2023, we released one career map for all of our multidisciplinary Design team, and moved our tiered salary to one equitable band. We set out to create a career framework

Teaser

At the end of 2023, we released one career map for all of our multidisciplinary Design team, and moved our tiered salary to one equitable band.

Read more
Life at Wise: Brussels

Teaser

People profile

Content Type

Blog

Publish date

02/28/2024

Summary

Wise Brussels has a very special and unique positioning in the heart of EU institutions. We caught up with three of our Brussels Wisers to find out a bit more about their roles and wha

Teaser

Wise Brussels has a very special and unique positioning in the heart of EU institutions. We caught up with three of our Brussels Wisers to find out a bit more about their roles and what life is like at Wise in Brussels.

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Wise is now an accredited living wage employer

Teaser

Diversity Equity & Inclusion

Content Type

Blog

Publish date

02/26/2024

Summary

Wise is committed to fair and ethical employment practices and dedicated to providing our employees with a fair wage that meets the basic cost of living.That’s why we’ve officially become accr

Teaser

Wise is accredited by the Living Wage Foundation (LWF) in the UK, confirming our commitment to provide a real living wage to all employees.

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Keeping Tampa Bay Beautiful

Teaser

Environment Social Governance

Content Type

Blog

Publish date

01/24/2024

Summary

Wise’s volunteer day is not just a perk; it’s a celebration of community, camaraderie, and making a difference.Meet Claire Adelman, Customer Support Training Specialist, and Javier Perdo

Teaser

Wise’s Volunteer Day is not just a perk; it’s a celebration of community, camaraderie, and making a difference. Meet Claire and Javier, both showcasing the true spirit of Wise in Tampa.

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