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How we work

We work differently and we’re proud of it. Our teams are empowered to solve the most urgent and relevant problems they see for our customers.

We all share the responsibility of making Wise a success. We empower Wisers to make decisions and take ownership of how they work best. Teams and individuals have different needs – that’s why we have company-wide principles, and then our teams set their own guidelines.

We work in empowered teams

Empowered teams are central to the way we work. In our product and engineering teams for example you’re a key part of your team, coordinating your vision alongside product managers, engineers, analysts, designers, legal specialists and operational teams — to name a few. Helping to decide what to prioritise and deliver. Working this way helps us move at speed and achieve our mission faster.

In customer support you’ll have the trust to solve complex problems, as we’re working smarter to address customer issues in the most effective way. You'll have a lead and a team to support you, so there’s always someone to talk things through with and tackle challenges.

We put our customers first

We’re working to create a fairer financial system for real people. So we make sure our customers are at the centre of everything we do. Whether that’s working through feedback, inviting customers to test our product, or having them talk us through how we’re doing. We listen so that we can understand their needs and identify how we can keep improving our products and services.

Each team’s success is defined by the positive impact they’ve made for our customers, and each team has KPIs (key performance indicators) that let them know how well they’re doing. We should all be able to stand up in front of our company and explain how our work helps our customers.

We get better through feedback

Feedback is a good thing. Our teams get it early and they get it often. Our teams gain focus from working this way, it helps us move fast and recognise when we need to shift direction. And we all work hard to give genuine, direct, and respectful feedback to the teams around us.

We're flexible

We want to empower Wisers to make decisions and take ownership of how they work best. We believe that if you are intentional about where and who you work with, you’ll be able to get the best out of any working environment.

We know that teams and individuals all have different needs depending on what they need to deliver, as well as their personal circumstances. That’s why we have company-wide principles around flexible working and our teams set their own guidelines too.

We expect that new joiners will be in the office most days to build connections and learn from colleagues for their first six months."

Flexible working
List #1

Latest blogs

Shaping Global Solutions: Insights from Nikita, Presales Consulting Lead, Americas

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People profile

Content Type

Blog

Publish date

09/01/2025

Summary

Nikita Pentchoukov, Presales Consulting Lead at Wise Platform, shares his journey and insights into the world of Solutions Consulting 🌍 “The best part is the genuine empowerment you'

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Nikita Pentchoukov, Presales Consulting Lead at Wise Platform, shares his journey and insights into the world of Solutions Consulting 🌍

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Verona Hasani

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Verona Hasani

Making Real Impact: Data Analyst Intern

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Blog

Publish date

08/29/2025

Summary

From complex data to global teamwork – our interns tackle real challenges that shape our product. Read more 🚀 "Your actions as an intern do not live in an 'intern-only' sandbox, rath

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From complex data to global teamwork – our interns tackle real challenges that shape our product. Read more 🚀

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Sapphire Birmingham

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Sapphire Birmingham

London to São Paulo: Growth in Brazil

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Publish date

08/29/2025

Summary

What do you do when traditional banking fails you? 🤔 German Sibay, Engineering Lead, turned his cross-border payment frustrations into a career mission.  "I often joke that I used

Teaser

What do you do when traditional banking fails you? 🤔 German Sibay, Engineering Lead, turned his cross-border payment frustrations into a career mission.

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Amani Albertsen

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Amani Albertsen

Local Expertise, Global Impact: Scaling Wise in India

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Blog

Publish date

08/28/2025

Summary

Smrithi Ravi, APAC Head of Engineering, shares her journey of leading Wise’s expansion across the Asia Pacific, from building innovative teams to launching our new hub in Hyderabad 🇮🇳

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Smrithi Ravi, APAC Head of Engineering, shares her journey of leading Wise’s expansion across the Asia Pacific, from building innovative teams to launching our new hub in Hyderabad 🇮🇳

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by

Verona Hasani

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Verona Hasani

Leadership: Insights from Emmanuel Thomassin, Chief Finance Officer

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People profile

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Blog

Publish date

08/20/2025

Summary

Emmanuel Thomassin, Chief Finance Officer, reflects on his career journey and what drew him to Wise's customer-first culture 🌍 “What continues to excite me about Wise is our custom

Teaser

Emmanuel Thomassin, Chief Finance Officer, reflects on his career journey and what drew him to Wise's customer-first culture 🌍

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Verona Hasani

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Verona Hasani

Investment Banking to Fintech: Insights from Ritika, Solutions Engineering Lead

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Blog

Publish date

08/04/2025

Summary

🔍 Wondering what a Solutions Engineer at Wise does? Ritika Sehijpal, Solutions Engineering Lead, gives us the inside scoop.  “If you’re looking for a place to grow, learn from tale

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🔍 Wondering what a Solutions Engineer at Wise does? Ritika Sehijpal, Solutions Engineering Lead, gives us the inside scoop.

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by

Verona Hasani

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Verona Hasani

Reflections from Wise's Parents and Carers Community

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Diversity Equity & Inclusion

Content Type

Blog

Publish date

07/29/2025

Summary

Our Wise Parents and Carers Community recently brought everyone together for a 'Connecting Our Wise Parents on Leave' event 🎉 Check out their insights from the event ⬇️ Annika Teede, o

Teaser

Our Wise Parents and Carers Community recently brought everyone together for a 'Connecting Our Wise Parents on Leave' event 🎉 Hear their insights from the event ⬇️

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Verona Hasani

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Verona Hasani

Driving ESG Impact: Insights from Our ESG Manager

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Publish date

07/28/2025

Summary

Caroline Corbett-Thompson, ESG Manager, dives into the meaningful work happening behind the scenes at Wise ⬇️ “Collaboration and patience are vital if you're looking to make a real

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Caroline Corbett-Thompson, ESG Manager, dives into the meaningful work happening behind the scenes at Wise ⬇️

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Verona Hasani

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Verona Hasani

Engineering at Wise: Turning creativity into impact

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Blog

Publish date

07/22/2025

Summary

Amani, Engineer in our Budapest office, has transformed her passion for problem-solving into a vital role supporting our FinCrime teams 🚀Learn how Amani's journey at Wise is making a meaningf

Teaser

Amani, Engineer in our Budapest office, has transformed her passion for problem-solving into a vital role supporting our FinCrime teams 🚀 Learn how Amani's journey at Wise is making a meaningful impact ⬇️

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by

Amani Albertsen

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Amani Albertsen

From customer of 11 years to Engineering Lead

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Blog

Publish date

07/03/2025

Summary

From being a customer of 11 years to making a real impact as an Engineering Lead, Emanuele Blanco shares his journey to joining Wise, what keeps him motivated, and his advice for anyone lookin

Teaser

From being a customer of 11 years to making a real impact as an Engineering Lead, Emanuele Blanco shares his journey to joining Wise, what keeps him motivated, and his advice for anyone looking to apply for a role here 🚀 Discover more about Emanuele’s journey below ⬇️

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Verona Hasani

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Verona Hasani

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