We work differently and we’re proud of it. Our teams are empowered to solve the most urgent and relevant problems they see for our customers.
We all share the responsibility of making Wise a success. We empower Wisers to make decisions and take ownership of how they work best. Teams and individuals have different needs – that’s why we have company-wide principles, and then our teams set their own guidelines.
We work in empowered teams
Empowered teams are central to the way we work. In our product and engineering teams for example you’re a key part of your team, coordinating your vision alongside product managers, engineers, analysts, designers, legal specialists and operational teams — to name a few. Helping to decide what to prioritise and deliver. Working this way helps us move at speed and achieve our mission faster.
In customer support you’ll have the trust to solve complex problems, as we’re working smarter to address customer issues in the most effective way. You'll have a lead and a team to support you, so there’s always someone to talk things through with and tackle challenges.
We put our customers first
We’re working to create a fairer financial system for real people. So we make sure our customers are at the centre of everything we do. Whether that’s working through feedback, inviting customers to test our product, or having them talk us through how we’re doing. We listen so that we can understand their needs and identify how we can keep improving our products and services.
Each team’s success is defined by the positive impact they’ve made for our customers, and each team has KPIs (key performance indicators) that let them know how well they’re doing. We should all be able to stand up in front of our company and explain how our work helps our customers.
We get better through feedback
Feedback is a good thing. Our teams get it early and they get it often. Our teams gain focus from working this way, it helps us move fast and recognise when we need to shift direction. And we all work hard to give genuine, direct, and respectful feedback to the teams around us.
We're flexible
We want to empower Wisers to make decisions and take ownership of how they work best. We believe that if you are intentional about where and who you work with, you’ll be able to get the best out of any working environment.
We know that teams and individuals all have different needs depending on what they need to deliver, as well as their personal circumstances. That’s why we have company-wide principles around flexible working and our teams set their own guidelines too.
We expect that new joiners will be in the office most days to build connections and learn from colleagues for their first six months."
Flexible working
Teaser
People profileContent Type
BlogPublish date
02/18/2025
Summary
Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.
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Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
02/17/2025
Summary
Ashley Gilfillian-Olagundoye, a member of the Black Wisers Community at Wise, highlights the significance of Black History Month and the role of allyship in creating a more inclusive workplace
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Teaser
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BlogPublish date
02/11/2025
Summary
Karin Tüür, Analyst Lead, shares her journey from Product Analyst to leading the Screening team. She talks about the dynamic role of Analytics in tackling compliance challenges, driving operat
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Teaser
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BlogPublish date
02/04/2025
Summary
From Engineering to finance, and eventually leading Risk across Latin America, Enio Almeida tells us more about his career journey to joining Wise. "Joining Wise is an incredible
Teaser
People profileContent Type
BlogPublish date
01/21/2025
Summary
Curious about what it’s really like to work in Compliance at Wise? 🌍Georgios Kourogiorgas, Compliance Lead at Wise Europe, shares his experience and insights into the role. "When
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Teaser
People profileContent Type
BlogPublish date
01/14/2025
Summary
Lindsay Carbone, Senior Implementation Manager at Wise Platform, shares insights from her journey since joining the team and how she got to where she is today. She reflects on standout moments
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Teaser
People profileContent Type
BlogPublish date
01/06/2025
Summary
From managing a 200-person crew on a Bollywood film set to leading Product teams at Wise, Surendra Chaplot, Product Lead in Singapore shares his unique journey into the world of Product Manageme
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Teaser
People profileContent Type
BlogPublish date
01/06/2025
Summary
We sat down with Smrithi Ravi, Engineering Lead at Wise to hear about her career journey, the unique challenges of leading the APAC Engineering squad, and what makes Engineering at Wise truly
Teaser
People profileContent Type
BlogPublish date
12/18/2024
Summary
We caught up with some of our team members at Wise Platform to hear about their journeys and what makes working at Wise unique. 🚀 Tell us about your journey to joining Wise PlatformPav
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
12/05/2024
Summary
We sat down with Eli, Vulnerable Customer Team Lead to discuss their journey, the challenges faced and tips for advocating for disability inclusion in the workplace. “I know that there is n
