How we work
We work differently and we’re proud of it. Our teams are empowered to solve the most urgent and relevant problems they see for our customers.
We all share the responsibility of making Wise a success. We empower Wisers to make decisions and take ownership of how they work best. Teams and individuals have different needs – that’s why we have company-wide principles, and then our teams set their own guidelines.
We work in empowered teams
Empowered teams are central to the way we work. In our product and engineering teams for example you’re a key part of your team, coordinating your vision alongside product managers, engineers, analysts, designers, legal specialists and operational teams — to name a few. Helping to decide what to prioritise and deliver. Working this way helps us move at speed and achieve our mission faster.
In customer support you’ll have the trust to solve complex problems, as we’re working smarter to address customer issues in the most effective way. You'll have a lead and a team to support you, so there’s always someone to talk things through with and tackle challenges.
We put our customers first
We’re working to create a fairer financial system for real people. So we make sure our customers are at the centre of everything we do. Whether that’s working through feedback, inviting customers to test our product, or having them talk us through how we’re doing. We listen so that we can understand their needs and identify how we can keep improving our products and services.
Each team’s success is defined by the positive impact they’ve made for our customers, and each team has KPIs (key performance indicators) that let them know how well they’re doing. We should all be able to stand up in front of our company and explain how our work helps our customers.
We get better through feedback
Feedback is a good thing. Our teams get it early and they get it often. Our teams gain focus from working this way, it helps us move fast and recognise when we need to shift direction. And we all work hard to give genuine, direct, and respectful feedback to the teams around us.
We're flexible
We want to empower Wisers to make decisions and take ownership of how they work best. We believe that if you are intentional about where and who you work with, you’ll be able to get the best out of any working environment.
We know that teams and individuals all have different needs depending on what they need to deliver, as well as their personal circumstances. That’s why we have company-wide principles around flexible working and our teams set their own guidelines too.
We expect that new joiners will be in the office most days to build connections and learn from colleagues for their first six months."
Flexible workingLatest jobs
Salary
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Location
São Paulo
Team
People
Locations
São Paulo
Description
Join our growing team in São Paulo, and play a pivotal role in shaping our Brazilian expansion at Wise.As a Senior Recruiter supporting our servicing teams, you'll have the opportunity to make a signi
Reference
a3161228-5dff-4318-a429-87be9f13fcc0
Expiry Date
01/01/0001
Salary
21.5 - 21.5 USD Hourly
Location
Austin
Team
Customer Support
Locations
Austin
Description
Your Mission:To provide our customers with an outstanding experience using Wise. You’ll be helping them through calls, chats, and emails, resolving issues, and ensuring they walk away satisfied.Here’s
Reference
8ee5d089-f27e-432e-ac5f-5cd91de33abd
Expiry Date
01/01/0001
Salary
£57,500 - £77,000
Location
London
Team
Marketing
Locations
London
Description
We’re looking for a Paid Social Senior Manager to join our growing team. The role is a unique opportunity to join a team who have done some pretty awesome stuff to date, including working closely with
Reference
d6838da1-cee4-43b3-bb21-fc0b66db86a3
Expiry Date
01/01/0001
Latest blogs
Teaser
Early careersContent Type
BlogPublish date
10/03/2024
Summary
My name is Niv, and I’m currently pursuing a degree in Law with English Law at the University of Aberdeen. This summer, I had the incredible opportunity to intern at Wise as an ESG (Envi
by
Holly Sellers
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
10/03/2024
Summary
Meet Omolade Olorundare, our FinCrime Quality Specialist “The Black Wisers community goes beyond celebrating culture; it’s about building strong, meaningful relationships that help us stay
by
Verona Hasani
Teaser
Our workContent Type
BlogPublish date
08/18/2024
Summary
Introducing our first ever Product Academy At Wise, we're committed to fostering innovation and growth, not just in our products but in our people. This year, we launched a new
Teaser
Our cultureContent Type
BlogPublish date
05/15/2024
Summary
My name is Cynthia. I'm a fraud agent at Wise, based in the Austin office. We strive to prevent fraudulent activity on the Wise platform. It can be tricky, as Wise supports many diff
Teaser
Our cultureContent Type
BlogPublish date
03/15/2024
Summary
At the end of 2023, we released one career map for all of our multidisciplinary Design team, and moved our tiered salary to one equitable band. We set out to create a career framework
Teaser
People profileContent Type
BlogPublish date
02/28/2024
Summary
Wise Brussels has a very special and unique positioning in the heart of EU institutions. We caught up with three of our Brussels Wisers to find out a bit more about their roles and wha
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
02/26/2024
Summary
Wise is committed to fair and ethical employment practices and dedicated to providing our employees with a fair wage that meets the basic cost of living.That’s why we’ve officially become accr
Content Type
BlogPublish date
01/24/2024
Summary
Wise’s volunteer day is not just a perk; it’s a celebration of community, camaraderie, and making a difference.Meet Claire Adelman, Customer Support Training Specialist, and Javier Perdo
Content Type
BlogPublish date
01/08/2024
Summary
How many people can say they’re lucky enough to work at a company that supports their ideas, values and passions – even if these are not directly related to the company’s mission? Well
Teaser
Our cultureContent Type
BlogPublish date
01/05/2024
Summary
Hi there, I’m Gabriela, but you can call me Gabe. I work in the SEO Content team, writing on the other Wise blog and am based in the Budapest office.I’m originally from Brazil, but am al