We work differently and we’re proud of it. Our teams are empowered to solve the most urgent and relevant problems they see for our customers.
We all share the responsibility of making Wise a success. We empower Wisers to make decisions and take ownership of how they work best. Teams and individuals have different needs – that’s why we have company-wide principles, and then our teams set their own guidelines.
We work in empowered teams
Empowered teams are central to the way we work. In our product and engineering teams for example you’re a key part of your team, coordinating your vision alongside product managers, engineers, analysts, designers, legal specialists and operational teams — to name a few. Helping to decide what to prioritise and deliver. Working this way helps us move at speed and achieve our mission faster.
In customer support you’ll have the trust to solve complex problems, as we’re working smarter to address customer issues in the most effective way. You'll have a lead and a team to support you, so there’s always someone to talk things through with and tackle challenges.
We put our customers first
We’re working to create a fairer financial system for real people. So we make sure our customers are at the centre of everything we do. Whether that’s working through feedback, inviting customers to test our product, or having them talk us through how we’re doing. We listen so that we can understand their needs and identify how we can keep improving our products and services.
Each team’s success is defined by the positive impact they’ve made for our customers, and each team has KPIs (key performance indicators) that let them know how well they’re doing. We should all be able to stand up in front of our company and explain how our work helps our customers.
We get better through feedback
Feedback is a good thing. Our teams get it early and they get it often. Our teams gain focus from working this way, it helps us move fast and recognise when we need to shift direction. And we all work hard to give genuine, direct, and respectful feedback to the teams around us.
We're flexible
We want to empower Wisers to make decisions and take ownership of how they work best. We believe that if you are intentional about where and who you work with, you’ll be able to get the best out of any working environment.
We know that teams and individuals all have different needs depending on what they need to deliver, as well as their personal circumstances. That’s why we have company-wide principles around flexible working and our teams set their own guidelines too.
We expect that new joiners will be in the office most days to build connections and learn from colleagues for their first six months."
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Teaser
Our cultureContent Type
BlogPublish date
05/21/2025
Summary
At Wise, we’re committed to supporting each other—through the wins, the tough days, and everything in between. That’s why we have a network of Mental Wellbeing Champions who are crucial in fos
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Teaser
People profileContent Type
BlogPublish date
05/21/2025
Summary
Ilya Leyrikh, Senior Product Director at Wise, shares how he transforms customer experiences with innovative financial solutions 💰🔍 “Wise genuinely prioritises solving customer pr
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Teaser
People profileContent Type
BlogPublish date
05/07/2025
Summary
Discover how Jessica Laporte, Organic Growth Lead Manager, navigates the dynamic world of content marketing at Wise 📸 “Every day is a lottery - you have to push creative boundaries
Teaser
People profileContent Type
BlogPublish date
05/07/2025
Summary
From studying Law to transforming global payments, discover how Ollie Conetta, Senior Business Development Manager, joined Wise Platform 🚀 “At Wise, you’re not locked into a single
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Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
04/16/2025
Summary
Catherine Malong, Training Coordinator (Functional Onboarding), shares reflections on Easter traditions, community support, and the positive impact of faith inclusion in the workplace 💡
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
04/11/2025
Summary
Jessie Apple talks us through the significance of Passover, how it is celebrated and the valuable reflections during this time 💡 “Our culture of inclusion at Wise is laudable, and a
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
04/10/2025
Summary
Umaid Hassan, Knowledge Management Specialist, shares insights into the significance of Eid, community initiatives, and the vital role of allyship during Ramadan 💡 “Our Muslim Wis
Teaser
People profileContent Type
BlogPublish date
04/02/2025
Summary
Agnes Shum, Regional Commercial Director for Wise Platform, shares her unique path to joining Wise, the challenges faced along the way and how Wise’s mission to transform international money t
Teaser
People profileContent Type
BlogPublish date
03/27/2025
Summary
Not sure if an apprenticeship is the right path for you? Amani shares her journey from taking a gap year to landing a People apprenticeship. “I've always believed apprenticeships a
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Teaser
People profileContent Type
BlogPublish date
03/20/2025
Summary
Curious about how our team members spend their paid sabbatical? We chatted with Flora to find out how she recharged and made the most of her time off 🌍 At Wise, we offer paid sabbatic
