Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for an exceptional Head of Account Management to join our fast-growing Wise Platform team in North America. This is a unique opportunity to shape the future of account management at Wise, grow and scale a high-performing team, and transform how millions of customers experience international payments through our partnerships with companies like Morgan Stanley, Gusto, Hubstaff, Mercury, and Brex.

In this role, you’ll lead and develop the regional Account Management function, creating the practices, processes, and disciplines needed to drive measurable success. You’ll mentor and coach your team, ensuring they have the tools, skills, and leadership support to thrive. You’ll work closely with partners on intricate, tech-integrated collaborations, navigate complex regulatory environments, and ensure the team exceeds revenue and partnership targets.

This isn’t a traditional account management role. It’s for someone who thrives on solving challenges, scaling operational excellence, and unlocking growth opportunities for our partners and customers.

As the Head of Account Management, you’ll:

• Lead, Grow, and Develop the Team: Build and scale a high-performing Account Management function for North America. Define the strategy, set clear targets, and recruit, coach, and mentor team members to ensure they develop into impactful account managers.

• Shape the AM Function: Establish proper account management practices, behaviors, and processes to drive consistency and excellence. This includes creating frameworks for tracking and building KPIs with each partner, implementing account plans, and driving measurable results.

• Drive Growth and Revenue: Own the P&L for a growing portfolio of partnerships in North America. Partner with your team to identify upsell and cross-sell opportunities, resolve commercial and technical blockers, and maintain strong relationships with key stakeholders.

• Be a Hands-On Leader: Lead by example by engaging directly with partners and supporting your team in solving complex challenges. Join key meetings, guide strategic conversations, and roll up your sleeves to ensure the success of critical initiatives.

• Champion Partner Success: Advocate for the needs of our partners internally, collaborating across product, engineering, legal, compliance, and delivery teams to prioritize features and solutions that drive value for partners, customers, and Wise.

• Foster a Collaborative Culture: Build a team culture that reflects Wise’s values, focusing on accountability, customer-centricity, and continuous improvement.

What We’re Looking For:

• Proven Leadership: 2-5 years of experience scaling and leading high-performing account management teams, with a strong focus on mentoring and developing talent. Fintech or payments experience is a plus.

• A Track Record of Growth:Demonstrated success in managing and growing accounts to drive significant revenue increases, with expertise in building strong relationships across stakeholders like CEOs, compliance, technology, and innovation teams.

• Operational Excellence: Experience implementing scalable account management practices, defining KPIs, and establishing processes to ensure consistent and measurable results.

• Hands-On and Collaborative: You’re not afraid to roll up your sleeves and join partner calls, listen to feedback, and collaborate on solutions. You thrive in a fast-paced environment and inspire others to deliver their best.

• Exceptional Coach and Mentor: A passion for developing others. You have experience guiding and enabling account managers to grow their skills, navigate challenges, and take ownership of their work.

• Customer-Centric Mindset: You prioritize the needs of customers and partners, ensuring their success while balancing the objectives of the business.

• Creative Problem Solver: You find solutions even when things are blocked, navigating complexity to deliver results for customers, partners, and Wise alike.

We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.