Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a Reconciliation Team Lead to join our Payment Operations Reconciliation team in our Tallinn office. This role will give you a unique opportunity to have an impact on Wise’s mission, grow as a leader in our Reconciliation teams and help save millions more people money. Your mission is to help build and develop a strong Reconciliation team and support specialists on their personal growth paths.

Here’s how you’ll be contributing to the Operations Team:

• Help to maintain and grow a strong Reconciliation team in Tallinn to support global products such as Spend, Treasury, Assets and more, as well as supporting the development and well-being of specialists in Singapore and Tokyo.
• Support specialists with improving existing internal tools and processes, in addition to implementing new processes and tooling based on business needs.
• Work together with other Reconciliation leads to set goals for the team and build systems to monitor team’s performance metrics. 
• Take ownership of different operational payment processes such as audits
• Manage your team’s resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage.
• Increase the efficiency of the Reconciliation team while balancing the health and productivity of your specialists.
• Drive operational excellence, while building sufficient controls and assessing and mitigating operational risks.
• Ensure the team’s readiness to handle unexpected situations.
• Guarantee team’s input and participation in regional and central product teams’ plannings in relation to improving and developing reconciliation procedures

This role will give you the opportunity to: 

• Make an Impact - You’ll help drive the definition of our goals and vision while increasing the efficiency of the operations team and dreaming big, driving us towards Mission Zero!
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
• Develop Wisers - You’ll scale culture and help to create a positive and motivating work environment for our Wisers. You’ll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approaches. We don’t believe in drama, only good Karma!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. You’ll also occasionally travel to work and learn with our teams in other locations! We’re 5500 Wisers with 125 nationalities located in offices from Tallinn to Tokyo, and much like our product, we operate without borders communicating across teams and locations. We get it done!

• You’re placed in Tallinn, Estonia, and have a right to work here (we don’t support visa nor relocation support for this role).
• You’re experienced as a lead - you have at least 1-2 years of experience in people management, preferably in operations or financial industry.
• You have a proven track record of moving metrics and reaching your KPI goals.
• You’re a great communicator, straight up and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.
• You know how to use data to prioritise tasks that have the most impact to customers’
• You’re comfortable working within teams that face complex issues and taking charge in difficult situations.
• You enjoy creating an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback.
• You have a passion for technology, customer experience, and you want your work to have a positive impact on people.
• You’re a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers.

If you're interested in the position, please apply latest by 5 August 2024 by submitting your CV and cover letter (in one file) in English, sharing more on your motivation to join us and your experience as a lead.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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