Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

We are looking for an analytically minded Sanctions Outsourcing Specialist to join our growing Operations Team. As part of the Sanctions Operations team, you’ll play a vital role in ensuring the operational success of our outsourced teams. You’ll dive into performance data, identify areas for improvement, and drive actionable insights to help us deliver exceptional results.

Here’s how you’ll be contributing to the team:

• Collaborate with the Sanctions Outsourcing Senior Lead to drive operational excellence across our vendor sites, supporting around 250 agents across three locations.
• Monitor and analyse the performance of our outsourced Sanctions teams, identifying trends, challenges, and opportunities for improvements. Examples include:
• Investigate and resolve vendor issues and pain points, collaborating with our Product and Engineering teams to implement solutions.
• Design, optimise, and execute daily operational process controls to ensure efficiency and compliance.
• Use BI tools (and ideally SQL) to conduct in-depth data analysis across agent and vendor performance, QA scores, and scheduling
• Create and maintain MI dashboards, providing clear and actionable insights to key stakeholders across the business.
• Deliver data extracts, reports, and analysis to support decision-making and solution development.
• Partner with our Workforce Management (WFM) team to optimise capacity planning and headcount distribution.
• Work cross-functionally to ensure exceptional customer experience.
• Build and maintain strong partnerships with Product, Analytics, Engineering, and Compliance teams to align on goals and deliver seamless solutions.
• Develop deep expertise in all Outsourcing processes and tools, becoming the go-to person for insights and guidance.

About You:

• Numerate: You have an analytical mindset, meticulous attention to detail, and strong problem-solving skills (preferably from a STEM background).
• Proactive & Adaptable: You are proactive, adaptable, and comfortable juggling multiple priorities, with a desire to improve metrics and drive change.
• Data-Driven: You have a keen eye for detail, enjoy diving deep into data to uncover insights, and are comfortable translating these insights into actionable recommendations.
• Great Communicator: You possess excellent verbal and written communication skills.
• Dynamic Environment: You thrive in a fast-paced, collaborative environment where no two days are the same.
• Technical Skills: Proficiency in Microsoft Excel/Google Sheets (basic to intermediate level).
• Willingness to Travel: You are willing to travel as needed (we have teams in the USA, London, Estonia, Hungary, India, Malaysia, and Japan).
• You are eligible to work in Estonia - we don't offer visa or relocation support for this role.

Additional Skills That Would Be a Plus:

• Experience using SQL.
• Familiarity with BI tools (e.g., Looker, Metabase, Superset).
• Experience or understanding of the Sanctions domain.
• Additional language skills relevant to one or more jurisdictions in which Wise operates.

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you!

Please submit your resume and cover letter in English on or before 24th of February.

In your cover letter, please describe a situation where your analytical mindset and technical skills (using tools such as Excel, Google Sheets, BI platforms, or SQL) enabled you to solve a complex problem or drive significant improvement in a fast-paced environment. In your response, include how you managed competing priorities and how your approach could add value to our team.

Note: Applications without a cover letter will not be considered.

Hiring Process

1. Application Review: We’ll evaluate your experience and skills.
2. First Interview: We'll assess your analytical expertise, career aspirations, and personal motivations to determine how well you align with this role and our organization.
3. Final Interview: We will assess your problem-solving skills, logical reasoning, and key aspects of project and stakeholder management to evaluate your ability to drive impact in this role.

#LI-KM1

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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