Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us.

Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our Card Fraud Team and our Dispute and Chargeback Team from the merchant side of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind. 

Our Card Dispute and Chargeback team is spread across our Austin, Budapest, Kuala Lumpur and Tallinn offices, and we are now looking for a new agent in Austin to bring their impact to our mission.

The start date for this position is April 22, 2024.

What you’ll get to do:

• Deep dive into customers' disputes and take appropriate actions. 

• Process card chargebacks and provide required information to our partners and the card scheme. 

• Learn and understand the relevant regulations and guidelines. 

• Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 

• Work with our dedicated developers to identify and support improvements.

• Report when appropriate to partners, card schemes and authorities. 

• Previous experience with disputes or compliance.

• Some experience being part of a driven high performing team.

• Punctuality, independence and proactivity. 

• Strong attention to detail.

• Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.

• Some experience handling independent parts or entire projects.

• Fluency in English is a must.

• Nice to have: Portuguese language skills

It would be nice if you have:

• Experience working within a cross-office team. 

• Experience within card issuing, acquiring institutions or merchants (in Wise included). 

• Some experience working with regulatory or product compliance.

• Click here to see the benefits we offer!

• Click here to learn more about careers in Compliance at Wise

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For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.