Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us.

Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our Card Fraud Team and our Dispute and Chargeback Team from the merchant side of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind. 

Our Card Dispute and Chargeback team is spread across our Austin, Kuala Lumpur, Budapest and Tallinn offices, and we are now looking for a new agent to bring their impact to our mission.

What you’ll get to do:

• Deep dive into customers' disputes and take appropriate actions. 

• Process card chargebacks and provide required information to our partners and the card scheme. 

• Learn and understand the relevant regulations and guidelines. 

• Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 

• Work with our dedicated developers to identify and support improvements.

• Report when appropriate to partners, card schemes and authorities. 

What we’re looking for:

• Previous experience with disputes or compliance.

• Some experience being part of a driven high performing team.

• Punctuality, independence and proactivity. 

• Strong attention to detail.

• Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.

• Some experience handling independent parts or entire projects.

• Fluency in English is a must.

• Nice to have: Portuguese language skills.

It would be nice if you have:

• Experience working within a cross-office team. 

• Experience within card issuing, acquiring institutions or merchants (in Wise included). 

• Some experience working with regulatory or product compliance.

About this role: 

• Open to: Wisers who have been in their current role for at least 12 months. 

• Reports to: Savannah Brady (ATX)

• Salary: $26.50 to $28.50 per hour

• Stock: To be reviewed at offer, depends on your current level

• This role requires a side-by-side with the hiring team

If you're interested in the position, after talking with your lead, please arrange to set up a SBS by contacting Savannah Brady or Valeria Nikolajeva. Then, apply by submitting your CV and a Cover Letter by EOD July 26.  

In the Cover Letter, please cover the following:

1. What drives you to a role in the card dispute and chargeback domain? 

2. How are you hoping to bring an impact in this role?

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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