Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Ready to change the game for millions of customers worldwide?
At Wise, we're on a mission to make money without borders a reality, and our Customer Support (CS) team is at the heart of that journey. Now, we’re looking for a strategic, data-driven powerhouse to lead global programs that make our support experience smoother, faster, and smarter.

If you live for solving complex problems, thrive on making a measurable impact, and have a knack for leading cross-functional teams to success—this might just be your dream job.

🌟 What you’ll own:

💡 Lead Global Change - You’ll design and drive ambitious programs that directly boost our Customer Resolution Rate (CRR), helping us boost our customer experience..

🔍 Spot the Signals - Dive into customer support data to uncover trends, root causes, and opportunities to level up our processes.

🚀 Streamline and Supercharge - Build smarter workflows, equip our teams with cutting-edge tools, and champion training that empowers them to do their best work.

🤝 Collaborate Across Borders - Partner with Product, Engineering, QA, and beyond to tackle systemic challenges and build lasting solutions.

📊 Measure What Matter - Set KPIs, monitor success, and share progress with global stakeholders—because what gets measured gets improved.

🛠 Drive Change - Lead change impact assessments to make sure every initiative lands smoothly, with minimal disruption and maximum success.

🌍 Why this role is different:

✔️ You'll lead high-impact, high-visibility programs that shape how Wise supports customers worldwide.

✔️ You'll work across teams to influence not just support, but product development, tooling, and service design.

✔️ You’ll have the autonomy to test bold ideas, backed by data and customer feedback.

✔️ You'll help millions of customers, creating real impact every single day.

🚀 We’re looking for someone who:

✅ Has 4+ years in senior leadership, managing subject matter experts and driving big-picture programs.

✅ Brings 6+ years of CS experience leading complex projects in fast-paced, product-led companies (FinTech experience? Even better).

✅ Can show proven results improving CS metrics—especially Customer Resolution Rate.

✅ Loves working with data to identify problems and shape solutions.

✅ Is an exceptional communicator who thrives in cross-team collaboration.

✅ Knows their way around program management and customer support tools (think Jira, Asana, Zendesk, Salesforce, Twilio, Ninjas etc).

✅ Has bonus skills like PMP certification, Lean/Six Sigma, or a background in change management.

🎁 What’s in it for you:

✨ Competitive pay and world-class benefits—check them out here.
✨ The chance to work in a global, diverse, and inclusive environment.
✨ Big career growth opportunities and the freedom to lead projects that matter.
✨ The satisfaction of making our customers’ lives better, one resolution at a time.

💥 Ready to take Wise’s CS to the next level?
Apply now and help us build a customer support experience that’s as borderless as our product.

This role is open in Budapest, Tallinn or London.
Relocation support is available.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.