Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Your mission:

We’re looking for a Customer Support  Senior Team Lead  to join our team in Budapest. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission is to empower and guide your team towards achieving excellence in customer satisfaction, performance, and growth, while fostering a dynamic and inclusive work environment that aligns with Wise's core values.
As a Customer Support Senior Team Lead, your primary duties include leading and mentoring your team, utilising data-driven insights to enhance performance, ensuring effective communication between leadership and team members, and maintaining an inclusive and supportive workplace to achieve customer service excellence.

Here’s how you’ll be contributing to the Customer Support team:

• Leadership:

  • Define the direction for your team, simplifying complex strategies into actionable plans.

  • Empower your team through training, mentoring, and coaching, fostering independence and confidence.

  • Create a positive, inclusive, and welcoming work environment, adapting your leadership style to various situations.

• Performance and Operations:

  • Utilise data-driven insights to ensure your team meets performance metrics and KPIs, such as Resolution Rate, Median Handling Time and Quality Score.

  • Strategize and align team goals with Wise’s overall mission, optimising processes for success.

  • Manage team operations, including resource allocation, performance appraisals, and adherence to company policies and legal regulations.

• Team Development:

  • Facilitate ongoing professional growth by setting personal development plans and leveraging development budgets.

  • Lead by example, establishing a team identity built on trust and high standards.

  • Track and recognize team contributions, motivating and inspiring individuals to excel.

• Culture and Well-being:

  • Foster a diverse, equitable, and inclusive culture by exemplifying Wise’s values and supporting a healthy work-life balance.

  • Regularly check in on the team's mental and physical well-being, offering constructive feedback and navigating conflicts effectively.

  • Build a work environment rooted in trust, respect, and inclusivity.

A bit about you:

• You’re located already in Budapest, Hungary, this isn’t a remote job

• Must be legally authorised to work in Hungary

• Minimum 3+ years in a similar external role.

• At least 2 years of leadership in an external CS organisation.

• Your verbal and written English skills are excellent, communicating difficult concepts in an easy to understand way comes naturally to you (C1 level English).

• You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense

• You’re an exceptional communicator and able to drive cross-team collaboration and support regional objectives effectively.

• You have excellent problem solving skills and are able to make decisions based on data

• Proficient in handling change while maintaining organisation and prioritisation skills.

• You’re reliable. You’ve got the ability to multi-task and you take responsibility in challenging situations. You can manage, delegate, and oversee cross-team projects

About the role:

• Starting salary - 970,000 HUF (+RSU's)
• Please submit a cover letter with you CV

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.