Job Description
Wise’s Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 80+ people operational team, who work very closely with engineering and product, collaborating with machine learning data scientists and partnering with other relevant teams to get things done.
As a Team Lead, you get to empower your own team, drive large-scale initiatives and help us solve problems that have a long-lasting impact.
Here’s how you’ll be contributing to Fraud team:
Liaise with relevant departments to ensure that team’s objectives are being met and fraud risk areas are taken into account with different projects and products
Plan and build vision for Fraud operations and the whole domain overall
Help us in partnering with 3rd parties like partner banks, vendors and law enforcement
Ensure that team’s reporting responsibilities, quality, procedures and other service level agreements are upheld
Handle and monitor operational processes, ensuring effective workload and implement new processes to address problematic areas
Develop and maintain fraud prevention and ops effectiveness measurement metrics
Grow, mentor and hire Fraud team members
Also, communicating the value and quality to the business and identifying:
Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value
Participate directly in fraud product design process, to identify gaps between ops expectations and product functionality as early as possible
Build up new expertise and functions to have even greater impact in our team
Qualifications
A bit about you:
You're a Malaysian Citizen (Please note that we are unable to sponsor visas for this role)
You have prior experience leading a team in a Fraud/ Operational environment
You’re interested in working in a financial crime and loss prevention domain
You have good analytical skills, including ability to work with Looker and other business intelligence tools for work-force management information
You’re detail oriented
You focused on the outcome for the customers, the team and the company
You have good aptitude to learning new skills, proactive approach to problem solving and taking initiative
You like to drive collaboration and supporting people around you with ability to emphasise people's strengths for high outcomes
You’re passionate on risk management and a willingness to stand up for the customer within the organisation
Additional Information
PS! If you're interested in the position, please apply by submitting your CV and cover letter in English (please submit your cover letter in the "Message to hiring team box" OR as part of your resume).
In your cover letter please explain why you want to join the Fraud Prevention team and what makes you a good candidate for it. Please note that an application without a cover letter will not be considered. In your cover letter please answer the following questions:
What are your expectations of this role?
What are you excited to deliver an impact on in the Fraud team, thinking both from the people leadership side as well as other areas of ownership?
What are the top 3 fraud issues in the field of fintechs today in your opinion?
What do we offer:
Key benefits:
Paid annual holiday, sick days, parental leave and other leave opportunities
6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
Please note that we have a fixed starting date of 17th June 2024 for this role. Hence, if you have more than 2 months’ notice period that can’t be shortened on your end, we regret to share that we are unable to proceed with your application at this time.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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