We’re looking for a KYC Operations Middle Manager to join our growing KYC Operations team in Austin, Texas. This role is a unique opportunity to have an impact on Wise’s mission, grow as a lead and help save millions more people money. 

Your mission: 

This role is a unique opportunity to have an impact on Wise’s mission, develop with a high-performing team and help save millions more people money.

Your mission is to drive strategy, collaboration, innovation and operational excellence around customer onboarding for current and new products and currencies. The KYC Operations Middle Manager is a strong leader with a mindset that allows them to create a vision to build and execute processes that put our customers first while being aware of the risks surrounding the industry-specific products and requirements set by regulations and partners. 

The role as a KYC Operations Middle Manager gives you the opportunity to:

• Create an overall direction for the team, implementing this strategy through strong communication that includes a plan of action, clear expectations and accountability.

• Lead teams and team leads on strategic, operational, administrative and process levels, creating a governance and oversight structure. 

• Establish team scope, provide vision and an execution plan to internally market the value-add of the team capability and expertise. 

• Create a data driven framework to identify, collect, analyse and interpret valuable aspects of the team’s daily work.

• Plan capacity and own performance improvement for the team

• Establish effective operational processes, task allocation, training and performance management with a tightly managed cost base;

• Drive and support communication with the product teams and provide valuable insights for enhancements from the customer's and teams perspective.

As a KYC Operations Middle Manager you have a Relationship Mind-set to:

• Act as an effective liaison with product, compliance and operational KYC teams to ensure clear communication of decisions and policies, identify and drive opportunities and enable a process improvement escalation path;

• Collaborate with internal teams in various offices to manage operational impact of process changes within the team. 

• Proactively document and communicate team progress, challenges and plans on a global level.

• Onboard and support team leads in their growth and development

As a KYC Operations Middle Manager you have a Compliance Mind-set to:

• Ensure team’s understanding of our regulatory obligations, how our policies fulfill them and how our risk-based approach deters and prevents money laundering and financial crime;

• Support development of compliance knowledge and provide advice within compliance operations and cross team, ensuring that we deliver on the banking partner experience while considering operational impact and cost scaling;

• Ability to represent the policies, processes and auditable work to regulators and auditors while guaranteeing current documentation and accuracy of necessary work procedures

As the KYC Operations Middle Manager you should have the following skills:

• Previous experience in operational leadership minimum of 2 years

• Compliance experience is a plus

• The ability to identify, create and apply processes, methods, knowledge, skills and experiences with the aim to achieve project objectives;

• Good understanding and ability to analyse and move team’s metrics;

• Great communication and presentations skills to support internal and external cross-team projects and audits;

• Good understanding of the regulatory framework surrounding verification;

• Passion for leading and living our company values

• Proven track record of taking individual ownership and responsibility as well as being a great team-player.

Benefits:

💸  $90,000 salary

🚀  RSU’s in a rapidly growing company

💻  Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.

✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

💪  An annual self-development budget

🩺  Medical, dental, & vision insurance – including HSA and FSA options

💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

☀️  25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

🏝️  A paid 6-week sabbatical leave after four years

👶🏼  18-weeks of paid parental leave, after a year with us

💰  401k with up to a 4% employer match

🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work

Click HERE for more info on our benefits Austin

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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