Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
The Operations Senior Project Manager role sits at the heart of the Transformation Governance and Strategy (TGS) team which itself spans the Customer Service and Know Your Customer functions at Wise.
The successful candidate will join the TGS leadership team and play a key role in shaping our new strategy as well as the opportunity to shape the culture and ways of working that we are looking to establish.
The Senior Project Manager will initially focus on the end to end delivery of KYC priority projects with the potential to expand this focus as they become more comfortable within the role:
How you’ll do it:
Create governance and drive project execution of large-scale transformational initiatives across our servicing functions (with a focus on KYC)
Drive initiatives from initial discovery and sizing phases through implementation
Define the blueprint and strategy of the TGS Transformation team and build up the team of programme manager
Line manage and coach members of the transformation team
Be part of a cultural shift towards a focus on data driven initiative management and proactive value assurance
Define success and evaluate progress using qualitative and quantitative methods
Qualifications
About you:
Must have:
Substantial (>5 years) of project / program management ideally including PMO / TMO work
Skilled in creating high-quality project plans, breaking down tasks, mapping dependencies, and identifying the critical path to launch.
Experience running governance and setting cadences (SteerCos, Strategy planning sessions, key operational meetings)
Track record of designing proactive interventions to bring projects back on track / other value assurance experience
Able to influence without direct authority
You excel as a player-coach, switching effortlessly between being an individual contributor and leading a wider team. Whether it’s diving deep into data analysis, design, or regulations, you have a superpower as an individual contributor.
Nice to have:
This role will give you the opportunity to:
Choose your path to impact – we believe people are most empowered when they can act autonomously. So, rather than telling you what to do, you’ll work with your team to create your own vision. Of course, you can always gather feedback from smart, curious people across Wise, but you’ll also have the freedom to make your calls
Grow as a leader – Grow and inspire team members to join our mission
Get fantastic exposure to the full breadth and depth of our Servicing teams (KYC, Customer Service, Fin Crime etc.)
Be part of our mission to make money without borders the new normal
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
