Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

As our business expands, we’re looking for a skilled and hands-on Operations Manager to lead our growing Sanctions Operations Team and ensure we continue delivering exceptional service to our customers.

What You’ll Be Doing

As an Operations Manager, you’ll play a critical role in driving operational excellence, building a high-performance team, and ensuring our processes are efficient, scalable, and customer-focused. Here’s how you’ll contribute:

• Team Leadership: Manage and inspire a team of 6 Team Leads and 60 Sanctions Agents, fostering a high-performance culture through coaching, development, and performance management.
• Hiring & Growth: Recruit top talent as you build out and expand your team, ensuring we’re equipped to handle increasing demand.
• Demand & Capacity Planning: Own the planning process to ensure we have the right resources to meet customer needs efficiently.
• Service Delivery: Keep your finger on the pulse of all queues, ensuring customers receive timely responses and a seamless experience.
• Ownership & Accountability: Take full ownership of operational issues and incidents, resolving them effectively while minimizing impact on customers.
• Process Monitoring: Proactively monitor and maintain process controls to ensure consistent performance, investigating and addressing any irregularities.
• Cross-functional Collaboration: Build and maintain strong relationships with teams across Product, Analytics, Engineering, and Compliance to align goals and drive continuous improvement.
• Subject Matter Expertise: Develop deep expertise in our processes and tooling, becoming a go-to resource for operational knowledge.

About You

We’re looking for someone who is:

• Experienced: 3-5 years of experience leading an Operations Team, preferably within Financial Crime.
• A Great Communicator: Exceptional verbal and written communication skills.
• Accountable: Proven track record of taking individual ownership while also excelling as a collaborative team player.
• Results-Driven: Experience in setting and achieving team targets, with a strong focus on accountability.
• Analytical: Skilled at analyzing, forecasting, and improving team performance metrics.
• Organized: Strong project management and organizational skills, capable of managing multiple projects simultaneously.
• Adaptable: Able to work effectively within a complex organization across different cultures and geographies.

Bonus Points

• Experience in Sanctions.
• Additional language skills, particularly in jurisdictions where Wise operates.

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you!

Please submit your resume and cover letter in English.

Hiring Process

1. Application Review: We’ll evaluate your experience and skills.
2. Screening Call: A brief 15-20 minute conversation with our recruiter.
3. First Interview: Meet with two Senior Leads for an in-depth discussion.
4. Second Interview: Join a Project Lead and another Senior Lead for a follow-up interview.
5. Final Interview: Engage with our Global Screening Operations Lead and Head of Fraud for the final stage.

About the Role

• Location: This position can be based in either Estonia or Hungary. Relocation support is available!
• Starting Salary:
  • 3,900 EUR gross/monthly in Estonia
  • 1,310,000 HUF gross/monthly in Hungary
• Reports To: Global Screening Operations Lead
• Start Date: ASAP

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For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.