Company Description
At Wise we’re building money without borders, for people without borders. Our mission is to make moving money around the world instant, transparent, convenient and eventually free. Wise now has millions of customers all over the world who trust us to manage their money and make it easier to live an international life.
We’re looking for a Senior Product Manager to join our Global Pay In Experience team and contribute to rethinking how Wise customers send money.
Wise's model for moving money internationally can be complex; customers need to send money to Wise so that we can move it around the world, but for a single currency there can be up to eight ways to get that money to us. This is where you come in. You’ll help us to simplify this experience for customers and remove friction and effort to help customers make the best choice and have a hassle-free experience. This will help more customers move their money internationally, whether it's to help friends and family or to support their international lifestyle.
Job Description
The Global Pay In Experience team is working across our offices in London, Tallinn and Budapest. They own the experience of getting customers' money from their bank account to ours in order to fund their international transfers. They're pushing the boundaries especially on convenience and customer experience to meet our vision of making sending money as easy as sending an email. They measure success by the satisfaction of customers, the number of customers successfully funding transfers and how long it takes them to do so.
You’ll own the challenge of:
Setting new standards of funding transfers and delighting customers with the experience.
Taking the fragmented local experiences of sending money and creating a global framework to help customers successfully get their money to Wise
Defining how transparency looks like when explaining the varying fees and speeds of different funding methods, never misleading a customer
Working with regional product and compliance teams to deliver a global product which accommodates the specifics of local financial systems and local regulations
Working with designers, developers and analysts to ensure the team ship the best possible product
This role will give you the opportunity to:
Choose your own path to success - you’ll have the freedom to define the vision and the responsibility for making it happen
Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen
Travel to work with our teams in Singapore and New York as well as meet various partners and organisations when needed
Inspire teams with your ideas, knowledge and self-starting attitude
Qualifications
You are a seasoned PM who has solved complex problems at a global scale
You are customer obsessed. You approach every problem from the eyes of the customer, not the business.
You have a strong sense of UX and a strict attention to UI details, and have a track record of delivering excellent UX. Design skills are a clear desired bonus.
You have experience in qualitative design testing, to assess solutions against functional and emotional needs.
You can use different data points, both qualitative and quantitative, to identify, diagnose and prioritise customer problems and opportunities to solve them.
You have experience running A/B tests to improve conversion funnels or change customer behaviour.
You are able to turn a vision into clear, tangible building blocks of a roadmap and have a clear definition of done.
You have experience of working in a cross-functional team of engineers, designers, analysts and researchers.
You’re hands on, and you’d do everything needed to make the team and the product successful. You get it done.
Additional Information
Our Offer
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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