Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a talented Senior Research Operations Manager to join our Design & Research Operations team in London. You’ll be part of Wise’s global mission to build an open, fair, and human financial system. Because people without borders need money without borders.

At Wise, we’ve got a clear mission — money without borders. Built by and for people who live global lives. It is a genuinely exciting time to be part of Wise. Building more transparent and convenient ways to pay and get paid has never been more important in achieving our mission. 
 

Your Mission

We’re looking for a talented Senior Research Operations Manager to join our Design & Research Operations team in London (hybrid working) on a 12 month fixed term contract (FTC).

This role is highly collaborative, and the successful candidate will be able to thrive in a fast-paced environment while working strategically to solve problems, build solutions, and maintain the day-to-day. Your ability to navigate ambiguity, engage stakeholders, communicate clearly, and understand the big picture are your greatest assets. Oh, and Design throws the best parties so you don’t mind getting roped into an event or two.
 

How We Work

The purpose of Research Operations at Wise is to identify and solve problems around how research work can be done more effectively at scale. Research Operations is focused on improving the environment in which research is done to enable our researchers, and people who do research at Wise.
 

Here’s how you’ll be contributing to Wise Design

• Process Management - Identifying problems and opportunities for improving research processes, and developing best practises for delivering impactful research at scale.

• Stakeholder Management - Collaborating closely with design and research leadership, as well as cross functional teams in product, and specialty teams in IT and CRM.

• Tool and Infrastructure Management - Managing industry standard research tools and vendors such as Qualtrics, UserTesting, Dovetail and BHN.

• Knowledge and Asset Management - Creating, managing, and maintaining a centralised research knowledge hub with standardised research templates and guidance for people who do research.

• Governance and Compliance - Working closely with legal, privacy, and other internal groups to ensure research compliance with both internal and external policies.

• Participant Management and Recruitment - Streamlining the participant recruitment process for people who does research, and providing hands-on support for particularly complex or novel recruitment needs.

• Tracking and Reporting - Establishing and maintaining initiative documentation including clear problem statements, scope and impact assessments ensuring successful prioritisation of work to meet the Wise Design & Research Operations Team strategic objectives.
   

This role will give you the opportunity to: 

• Choose your path to impact. we believe people are most empowered when they have the ability to act with high autonomy and accountability

• Grow your skill sets. Gain experience while you collaborate across teams and disciplines in a fast growing company.

• Be part of a positive change in the world. We’re fixing a broken, greedy financial system, and putting people and businesses in control of their money.
   

About you: 

• An experienced research operations professional, systems-thinker, over-communicator and great team player.

• A builder of process with an acute understanding of the people and teams who will interact with the systems .

• Someone who thrives in ambiguity and enjoys bringing clarity in complex systems and situation.

• Strong verbal and written communication skills, understanding of importance of clear communication in a hybrid work environment.

• Experience working in a fast-paced mission-driven global organisation.

• Genuine passion for your work and the brands that you worked for, you're motivated by our mission.

• Successfully managed cross-functional projects with complex stakeholder involvement, and dynamic timelines and multiple deliverables.

• Experience in a high growth environment and FinTech specifically is a plus.

• You might have a very nonlinear career. That’s cool -  we believe that prior experience can make you stronger, faster and wiser.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.