Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.
Job Description
About the role:
You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.
This role will give you the opportunity to:
- Own and nurture operational relationships with partners and unblock the growth opportunities. This means being their first point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth.
- Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan.
- Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on implementing these changes.
- Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well.
- Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.
Qualifications
About you:
You have at least 2 years of experience working with payments or in banking/fintech
You have driven the projects which helped scaling internal costs and achieved measurable results.
You have examples of how you have unblocked solutions with product and engineering teams by articulating data, examples how you have overcome pushback
You have experience working with business or enterprise level customers/ partners (i.e. vendors or banking partners)
You are data-driven, able to collect and analyze data to prioritize the big wins for our partnerships and for scaling internal teams
You are an excellent communicator - able to explain complex concepts and articulate the impact to get buy-in from the stakeholders
You’re self-motivated and organized, able to prioritise based on impact, go above and beyond the call of duty, work independently without a script
You are taking the full ownership of delivering the solutions for the problems addressed to you and you get the work done, even when you have to creative in finding the solutions
Having the experience of working in a startup environment is a plus
Additional Information
PS! If you're interested in the position, please apply before 27th of January 2025 by submitting your CV and cover letter in English. In your cover letter, please:
- Describe the project you've delivered - what was it about, what was the impact, timeline and what were the results?
- Describe the situation when you had to overcome a product pushback and what was the outcome
Hiring Process:
About the Role:
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
