For those who don’t know, what is Wise Platform?

Most people know Wise as the app they use to send money home or spend abroad without getting ripped off by exchange rates. But there is a second side to our story: Wise Platform. Wise Platform takes the same global infrastructure that powers millions of transfers, and embeds it directly into some of the world's largest banks and enterprises. Partners like Monzo, Capitec (South Africa’s largest Bank), NuBank, Unicredit, Raiffeisen and more. Instead of their customers having to leave an app they already trust, we bring the benefits of Wise directly to them.  

The payments occur seamlessly, often invisibly, inside the products people use everyday. Our job in Implementation is to make those partnerships real–taking something technically complex and turning it into an experience that works. 

Tell us about your journey to Wise Platform

My career journey has been anything but conventional. I started as a Microbiologist, where I learned the importance of precision, rigorous testing, and understanding how one small change can cascade through a complex system. Moving into fintech might seem like a leap, but the core skills are similar: you are analysing intricate architectures to ensure seamless performance.

I joined Wise three years ago as an Implementation Manager. Since then, I’ve grown from being deep in the technical weeds of product launches to most recently, taking on a leadership dimension—mentoring the team and building the frameworks that now serve as our global blueprint for complex partnerships. 

I’ve found my non-traditional background to be a distinct advantage; it has allowed me to bring a scientist’s curiosity to the table. By valuing diversity of thought, I’m able to challenge industry norms and build deeper empathy for how our partners and customers experience our products for the first time.

What makes building for Wise Platform different from working at a big tech company or a smaller competitor?

It’s a genuinely rare combination. We move with the speed and ownership of a startup, but we build on the infrastructure of a global leader. We leverage the "flywheel effects" generated by thousands of Wisers and deliver those benefits directly to our partners. That’s a level of impact you simply can’t replicate at an early-stage startup or a legacy financial institution.

The technical work is engaging and constantly evolving. We're building API-first solutions that integrate seamlessly with legacy tech stacks or banking architecture–and we’re transforming these solutions into products that are invisible, and delightful to the end customers. That requires both engineering rigour and creative problem-solving in equal measure.

What I didn’t expect when I joined Wise was the level of trust you are given. You are closest to the partner, you understand the problem, and you’re empowered to solve it from day one.

Tell us about your role as a Senior Implementation/Solutions Manager for Wise Platform

My role sits at the intersection of Product, Engineering, Commercial, and Operations—and that breadth is what makes it so interesting. I own the end-to-end delivery of partner integrations: I act as a dedicated Product Manager for the partner, defining the vision of what we're building and why, while internally I'm the Project Manager navigating Wise's cross-functional teams to get it shipped. 

In practice, no two days look the same. One morning, I'm deep in API spec with an engineering team at a major bank. By the afternoon, I'm in a commercial review making sure we're aligned on the Go-To-Market strategy. I'm the connective tissue between all of those worlds.

In this role, ownership, accountability, and a drive to deliver incredible experiences for both our partners and their customers go hand in hand. I’ve built a strong understanding of the Brazil and EMEA markets—understanding how customer needs differ from Brazil, to South Africa to the UK, and how those nuances should shape the product experience. Working on the Monzo integration gave me a front-row seat to that: defining a complex migration and Go-To-Market strategy, managing the technical complexity against operational experience, making sure what we shipped was genuinely world-class for Monzo's customers.

Expanding my focus beyond EMEA, I led the implementation of correspondent sending services for Itaú Unibanco, the largest financial institution in Latin America. Navigating a market as significant as Brazil required a deep understanding of local regulations and shifting consumer expectations. By leveraging our infrastructure to enable instant cross-border payments, I focused on creating an intuitive, localised experience that integrated seamlessly into the Brazilian financial ecosystem while delivering the technical scale a bank of Itaú’s stature demands. 

For me, the hallmark of a great Implementation Manager is empowering partners by translating complex technical capabilities into experiences that feel effortless. Success is built on three things—strategic ownership, technical empowerment, and relentless delivery.

Can you tell us about a project where you felt you made a direct impact for a client?

The one that stands out for me is leading the first ever partner migration at Wise Platform and partnering with N26 to upgrade their cross-border infrastructure to implement our newer products that better suited their customer needs. The scope touched customer onboarding, operations, transfer flows, and the way N26's systems talked to ours at every level. I defined the complex migration and Go-To-Market strategy, managing the technical complexity against operational excellence, making sure what we shipped was genuinely world-class for N26’s customers. We defined success by invisibility and we successfully achieved zero downtime with no customer complaints and disruption for N26's team. 

What I'm most proud of isn't just that it worked—it's that the framework I built for that migration became the global standard for how Wise Platform handles partner migrations. It was the foundation we used for the Monzo migration that followed. Something I built from nothing is now the blueprint for our teams globally. This kind of impact is what I really enjoy about working at Wise. 

Lastly, what’s your advice for anyone looking to join Wise Platform?

Be comfortable navigating the grey areas. We move fast, so a growth mindset and a comfort with ambiguity are essential when solving global problems at scale.

My advice would be to spend some time really understanding our mission. We are here to make cross-border payments faster, cheaper, more transparent and seamless, solving problems that affect how millions of people move money around the world, and building things that become the standard for how everyone else does it. If you bring your passion to the table, you’ll find that everything else falls into place.