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Card Dispute and Chargeback Agent

0 - 0 USD Hourly
  1. Operations
  2. Austin

Company Description

Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us. 

Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our Card Fraud Team and our Dispute and Chargeback Team from the merchant side of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind. 

Our Card Dispute and Chargeback team is spread across our Austin, Budapest, Kuala Lumpur and Tallinn offices, and we are now looking for a new agent to bring their impact to our mission


Job Description

What you’ll get to do:

  • Deep dive into customers' disputes and take appropriate actions. 

  • Process card chargebacks and provide required information to our partners and the card scheme. 

  • Learn and understand the relevant regulations and guidelines. 

  • Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 

  • Work with our dedicated developers to identify and support improvements.

  • Report when appropriate to partners, card schemes and authorities. 

What we’re looking for:
 

  • Previous experience with disputes or compliance.

  • Some experience being part of a driven high performing team.

  • Punctuality, independence and proactivity. 

  • Strong attention to detail.

  • Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.

  • Some experience handling independent parts or entire projects.

  • Fluency in English is a must.

  • Nice to have: Portuguese language skills


Qualifications

It would be nice if you have:

  • Experience working within a cross-office team. 

  • Experience within card issuing, acquiring institutions or merchants (in Wise included). 

  • Some experience working with regulatory or product compliance.


Additional Information

What do we offer: 

Key benefits: 

💸  $26.50 to $28.50 per hour / Company Restricted Stock Units grant: £4,500.00

🚀  RSU’s in a rapidly growing company

💻  Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.

✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

💪  An annual self-development budget

🩺  Medical, dental, & vision insurance – including HSA and FSA options

💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program

☀️  25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually

🏝️  A paid 6-week sabbatical leave after four years

👶🏼  18-weeks of paid parental leave, after a year with us

💰  401k with up to a 4% employer match

🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work

Click HERE for more info on our benefits Austin

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

  1. Austin
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