Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

We’re looking for a Head of FinCrime Outsourcing Vendor Management to lead the FinCrime Vendor Management team in Wise. The Lead is responsible for supporting all vendor managers and coordinators for the chosen function and overseeing all outsourcing work.

The Head of FinCrime Outsourcing Vendor Management reports directly to the Head of Vendor Management and is a key stakeholder to the FinCrime operational leads on topics related to outsourcing strategies and expansion plans, among other things. They are actively involved in broader topics and projects within the Wise servicing operations.

Your mission, should you choose to accept it:

• Building and leading a team of FinCrime Outsourcing Vendor Managers and Coordinators globally - Ensure the vendor managers and coordinators are equipped with all the necessary tools, trainings and support to perform their daily tasks.

• Vendor Accountability and Risks - Works with vendors to ensure they provide the contracted services in the best way possible. Is aware of additional risks around Outsourcing and works on any relevant mitigations.

• Working with data & reporting - Works with the Reporting team and analysts on outsourcing specific metrics as well as agent performance data to support the vendor managers.

• Outsourcing strategy and cross-function work - Active involvement in the development and continuous improvement of the outsourcing process. Assesses the efficiency and cost effectiveness of outsourcing in the relevant vendors, as well as on a global level. Manages the outsourcing capabilities cross-region, along with their team.

• Living the values - Build your team’s culture and set a great example by living our values on a daily basis.

• You’re fully fluent in English, and you have excellent verbal and written skills
• You’ve got at least 12 months of experience as a lead
• Prior experience in working with vendor management or outsourcing
• You’ve got great people skills and you’re a great relationship builder. You can manage many stakeholders.
• You’ve got strong analytical skills - you are comfortable with data, including setting and tracking KPIs
• You’ve got a sharp attention to detail, focus on accuracy, and are independent in your work. You enjoy owning your work and leading projects when needed
• You’re focused on the outcome for the customers, the team, and the company.
• You’ve got a strong aptitude for learning new skills and you’re proactive in up-skilling yourself
• You have a vision, and you know how to turn that into an effective long term strategy.

We have a very impactful team, close-knit team. We are located across 7 offices - Tokyo, Singapore, Kuala Lumpur, Tallinn, Budapest and Tampa, Austin, so the ability to juggle work across timezones is a necessary skill. It’s up to you to hold a healthy balance.

If you're interested in the position please apply by submitting your CV and cover letter. In the cover letter, please think through and write up your answers to the following questions: 

1. Outsourcing is an important part of the long term Servicing Strategy. How would you set the team up for success, to ensure they keep up with the demand on growth while not compromising on quality and risk management?

2. How do you see the division of responsibilities between the Vendor Management team, who is the key relationship owner with our outsourcing third parties, and internal operational teams?

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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