Payment Operations Team Lead

$87,500 USD Annual
  1. Operations
  2. Austin

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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

  • Taking ownership of the operational part of the new products and features launches;
  • Ensuring team's alignment with Product squad's plans and roadmaps;
  • Acting as the first level escalation point for the team as well as internal and external partners;
  • Developing and maintaining the vision for the operational team, driven by data. Transforming data into business metrics and tracking and reporting against them; 
  • Monitoring and reporting against team’s performance metrics;
  • Developing a strong Operations team and support specialists on their personal growth paths;
  • Managing team’s resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage;
  • Driving operational excellence and automation, while building sufficient controls and assessing and mitigating operational risks;
  • Ensuring the team’s readiness to handle unexpected situations;
  • Collaborating with other teams in Wise to align on overall mission and represent Operations views in planning;
  • Guaranteeing process documentation within own area;
  • Guaranteeing team’s input and participation in product planning;

This role will give you the opportunity to: 

  • Make an Impact - You’ll help drive the definition of our goals and vision while increasing the efficiency of the operations team and dreaming big, driving us towards Mission Zero!
  • Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
  • Develop Wisers - You’ll scale culture and help to create a positive and motivating work environment for our Wisers. You’ll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approaches. We don’t believe in drama, only good Karma!
  • Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. You’ll also occasionally travel to work and learn with our teams in other locations! 


  • You have at least 1 year of lead experience (having direct reports) with a operational background.
  • You have experience working with internal and external partners to optimize processes (via project management support).
  • You are KPI and SLA driven - you are able to develop metrics and report against them.
  • You have experience and skills in project management.
  • You drive to make things happen instead of wondering why things happened.
  • You place customers first and you make no compromise on this.
  • You’re a strong communicator with both internal and external stakeholders, straight up and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.
  • You know how to use data to prioritise tasks that have the most value-add to customers' and measure the impact.
  • You’re comfortable working within teams that face complex issues and take charge in difficult situations.
  • You enjoy creating an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback.
  • You have a passion for technology, customer experience, and you want your work to have a positive impact on people.
  • You’re a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers.
  • Your curiosity has no limit and this is your guiding light. You have the self-awareness to recognise areas you don’t know and the humility to learn. 

Additional Information

  • You must already be legally authorized to work in the US. We cannot support visas for this role
  • Salary: $87,500 USD annually
  • This is not a remote position, this is a hybrid role and you must be physically located in the Austin, Texas area or able to relocate prior to your start date
  • Click here to learn more about the benefits that we offer at Wise

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

  1. Austin

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