RFI Specialist

5600 MYR Monthly
  1. Operations
  2. Kuala Lumpur

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Job Description

We are looking for an RFI Specialist to join our growing financial crime fighting team based in Kuala Lumpur. The RFI team helps to receive, send and manage requests for further information (RFI) between Wise and external partner banks. This role is a unique opportunity to have an impact on Wise’s mission, grow as an agent and help save millions more people money.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.  

Your mission is to ensure a speedy and complete fulfilment of requests for information (RFIs) from our banking partners referring to past, current and future payments according to relevant partner agreements, regulations and Wise policies.

The role as an RFI Specialist gives you the opportunity to:

  • Respond to partner requests in a timely and clear manner in order to facilitate payment processing and/or partner due diligence;

  • Effectively communicate with customers and partner banks; 

  • Work as a team-player to deliver a great customer experience;

  • Establish and maintain effective professional working relationships at all levels of the organisation;

  • Escalate any suspicions and/or concerns to the relevant Wise teams for further review.

A bit about you:

  • You’re based in Kuala Lumpur

  • You have a Malaysian citizenship and you are eligible to work in Kuala Lumpur

  • You’ve got excellent verbal and written English skills, any other languages are a plus;

  • You are punctual and have strong attention to detail;

  • You are good with routine but can also adapt and keep up with fast changes; 

  • You are proactive and independent but also know how important good team-work is;

  • You can make decisions in critical situations and have the ability to multitask;

  • Some previous work experience in a fast-paced environment and/or in the compliance sector will be a plus, but not a prerequisite for application. We’ll offer full onboarding and training required for this role. 

What do we offer: 

Key benefits:

  • Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible

  • Paid annual holiday, sick days, parental leave and other leave opportunities

  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If this sounds like the beginning of a great new challenge for you, please apply latest by May 28th by submitting your CV and Cover Letter. In your cover letter, please answer the following questions:

  1. Can you describe your understanding of the RFI team? What do you think the day to day looks like as an RFI Specialist?

  2. What motivates you to pursue a role in the RFI team? How does this position align with your career goals and aspirations?

  3. The RFI team often deals with specific targets and expectations for response times and quality. How do you ensure you meet or exceed these targets in your work?

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

  1. Kuala Lumpur

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