Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

EDD/Screening Quality Specialist purpose is to maintain a high and consistent level of quality across agents, specialists, vendors and product, based on agreed processes, frequency and methodology. The role requires being responsible for checking and improving EDD/CDD/Screening operations and Vendors work quality and efficiency through reviews, feedback and improvements of the processes.

Responsibilities

• Maintain comprehensive knowledge of the EDD/Screening processes and procedures;

• Create, organize and improve EDD/Screening teams standardized Quality processes for agents, vendors and products;

• Conduct regular quality checks on agents, vendors and products, to assure work quality;

• Accompany quality assessments with meaningful and constructive feedback, while helping agents, vendors and product to improve their quality performance with specific instructions;

• Follow and adhere internal and external SLAs and KPIs, individually and within the team level;

• Help Wise accomplish its objectives by bringing a systematic, disciplined approach to evaluation and improvements of the quality of EDD/Screening teams, vendors and product;

• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards;

• Report EDD/Screening team’s, Vendors’ and product performance to relevant stakeholders;

• Contribute to the team culture in a positive manner;

• Effectively working through Quality reporting tasks maintaining speed, quality and consistency of report management;

• Act as an objective source of independent advice to ensure quality, legality and goal achievement in EDD/Screening processes, vendors and product.

Requirements

• Excellent written and verbal English skills

• Expresses themselves clearly, knows the audience and follows critical channels.

• Communicates with confidence.

• Attention to detail

• Analytical skills

• Ability to adapt to Wise type of communication

• Is able to detect and solve problematic cases and processes and escalate them as needed.

• Good in depth knowledge of KYC,EDD & CDD guidelines. As well as AML and CTF policy.

• EDD/CDD/Screening or Quality Assurance background

• Sanctions knowledge, not mandatory

• Is well organised, and able to divide their time between specific activities in order to get things done.

• Can work independently and take decisions in main problem solving cases.

• Is reliable, adaptable and displays commitment to the team’s goals.

• Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides)

• Office suite (Word, Excel)

• Confluence

How to apply?

By submitting your CV and cover letter by the end of the 22nd of March. 

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.