We work differently and we’re proud of it. Our teams are empowered to solve the most urgent and relevant problems they see for our customers.
We all share the responsibility of making Wise a success. We empower Wisers to make decisions and take ownership of how they work best. Teams and individuals have different needs – that’s why we have company-wide principles, and then our teams set their own guidelines.
We work in empowered teams
Empowered teams are central to the way we work. In our product and engineering teams for example you’re a key part of your team, coordinating your vision alongside product managers, engineers, analysts, designers, legal specialists and operational teams — to name a few. Helping to decide what to prioritise and deliver. Working this way helps us move at speed and achieve our mission faster.
In customer support you’ll have the trust to solve complex problems, as we’re working smarter to address customer issues in the most effective way. You'll have a lead and a team to support you, so there’s always someone to talk things through with and tackle challenges.
We put our customers first
We’re working to create a fairer financial system for real people. So we make sure our customers are at the centre of everything we do. Whether that’s working through feedback, inviting customers to test our product, or having them talk us through how we’re doing. We listen so that we can understand their needs and identify how we can keep improving our products and services.
Each team’s success is defined by the positive impact they’ve made for our customers, and each team has KPIs (key performance indicators) that let them know how well they’re doing. We should all be able to stand up in front of our company and explain how our work helps our customers.
We get better through feedback
Feedback is a good thing. Our teams get it early and they get it often. Our teams gain focus from working this way, it helps us move fast and recognise when we need to shift direction. And we all work hard to give genuine, direct, and respectful feedback to the teams around us.
We're flexible
We want to empower Wisers to make decisions and take ownership of how they work best. We believe that if you are intentional about where and who you work with, you’ll be able to get the best out of any working environment.
We know that teams and individuals all have different needs depending on what they need to deliver, as well as their personal circumstances. That’s why we have company-wide principles around flexible working and our teams set their own guidelines too.
We expect that new joiners will be in the office most days to build connections and learn from colleagues for their first six months."
Flexible working
Teaser
People profileContent Type
BlogPublish date
03/27/2025
Summary
Not sure if an apprenticeship is the right path for you? Amani shares her journey from taking a gap year to landing a People apprenticeship. “I've always believed apprenticeships a
+(1).png)
Teaser
People profileContent Type
BlogPublish date
03/20/2025
Summary
Curious about how our team members spend their paid sabbatical? We chatted with Flora to find out how she recharged and made the most of her time off 🌍 At Wise, we offer paid sabbatic
+(2).jpeg)
Teaser
People profileContent Type
BlogPublish date
03/19/2025
Summary
Matthew Way, Senior Product Compliance Manager, gives us an inside look at his role at Wise, sharing his day-to-day role, and offering valuable advice for anyone looking to interview for a pos
.jpeg)
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
03/18/2025
Summary
We spoke with our Wisers to hear their personal perspectives on neurodiversity, address common misconceptions, and explore why embracing different ways of thinking is crucial for a more inclus
Teaser
People profileContent Type
BlogPublish date
03/04/2025
Summary
Curious about how our Product Managers found their way into the world of Product Management? 🤔Tanya, Product Manager, takes us through her unexpected journey—from a gap year to exploring fint
Teaser
Early careersContent Type
BlogPublish date
02/28/2025
Summary
You’ve stumbled upon the Wise design internship, and you’re wondering what it’s all about. Maybe you're deciding whether to apply, or maybe you've already applied — and you just want t
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
02/27/2025
Summary
In celebration of International Women’s Month, Chetna Shastry reflects on the significance of the month and what the theme "Accelerate Action" means to her. "Allyship goes beyond a
Teaser
People profileContent Type
BlogPublish date
02/18/2025
Summary
Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.
.jpeg)
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
02/17/2025
Summary
Ashley Gilfillian-Olagundoye, a member of the Black Wisers Community at Wise, highlights the significance of Black History Month and the role of allyship in creating a more inclusive workplace
.jpeg)
Teaser
People profileContent Type
BlogPublish date
02/11/2025
Summary
Karin Tüür, Analyst Lead, shares her journey from Product Analyst to leading the Screening team. She talks about the dynamic role of Analytics in tackling compliance challenges, driving operat
