Wise Customer Support

Moving Upstream: How Wise is eliminating customer friction at the source

Teaser

People profile

Content Type

Blog

Publish date

06/23/2026

Summary

“The best quality check is the one that never has to happen because we've already designed the problem out of existence.”Sreevishnu Sachidananda (He/Him) Head of Quality CS & Payment Op

Teaser

Sreevishnu Sachidananda, Head of Quality Customer Support & Payment Operations, breaks down how his team leverages automation and AI to move from manual checklists to data-driven, full-coverage assessments across four global locations.

Verona Hasani

Building Community, Growing Leaders: The Black Wisers Community at Wise

Teaser

Diversity Equity & Inclusion

Content Type

Blog

Publish date

01/13/2026

Summary

“I was hired for my vision, but I’m supported here as a whole person, and that kind of community is exactly what turns a job into a career." Davon Daniels (He/Him) Customer Support A

Teaser

Davon, Customer Support Area Lead in Austin, and a key voice in the Black Wisers Community, as he shares his proudest moments at Wise—Learn how being supported as a whole person, building meaningful pipelines, and driving change shape his career at Wise 🚀

Sapphire Birmingham

From Support agent to leadership: A decade of growth

Teaser

People profile

Content Type

Blog

Publish date

02/18/2025

Summary

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

Teaser

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

Verona Hasani

List #1

Roles you might be interested in

Commercial Director - South Asia

Salary

21350 - 31850 SGD Monthly

Location

Singapore

Job Family Group

Business Development

Locations

Singapore

Description

Banks, Fintechs and large enterprises use Wise Platform to build crossborder money movement solutions including Morgan Stanley, Standard Chartered, Agoda, Mandiri, Mox by Standard Chartered, and othe

Reference

c546eac3-33e5-4f3e-a53a-4f28ab568a07

Expiry Date

01/01/0001

Lead, Payment Operations Strategy & Automation

Salary

11800 - 15300 SGD Monthly + RSUs

Location

Singapore

Job Family Group

Payment Operations

Locations

Singapore

Description

We're hiring someone to lead the operational side of how Wise handles payments that don't complete cleanly and to help redesign that operation for a world where AI agents do most of the work.Why this

Reference

5de43520-b81b-437b-92c4-630849196fa6

Expiry Date

01/01/0001

Senior Implementation Manager

Salary

Starting from 13,000 SGD Monthly + RSUs

Location

Singapore

Job Family Group

Implementation

Locations

Singapore

Description

You will join our team in Singapore to play a crucial role in growing Wise Platform by delivering our highest impact partner integrations. You’ll be helping to achieve our regional growth targets whil

Reference

4f75b22d-c79f-42f0-b9e5-1e6aa8b5b26e

Expiry Date

01/01/0001

Sales Coordinator - Japan/Korea Markets

Salary

SGD 6600 - 8400 + RSUs

Location

Singapore

Job Family Group

Business Development

Locations

Singapore

Description

As a Sales Coordinator focusing on our Japan/Korea markets, you will bring critical project management skills crucial to speeding up the sales process, keeping deals organised by working closely with

Reference

adc597fb-4db5-4d29-8c0c-73de4dd9a4c5

Expiry Date

01/01/0001

Staff Applied ML Engineer - Financial Crime

Salary

145000 - 182000 GBP Annual

Location

London

Job Family Group

Engineering

Locations

London

Description

About the role:Wise moves billions across borders every year. Behind every transaction is a decision: is this safe? Our ML systems make that call - at scale, in real time, across every market we opera

Reference

d49ce4e5-2cd4-4d6e-a602-12d7cc4db608

Expiry Date

01/01/0001

Banking Operations Governance Team Lead

Salary

16500 - 22000 BRL Monthly

Location

São Paulo

Job Family Group

Payment Operations

Locations

São Paulo

Description

We are looking for a Banking Operations Governance Team Lead to to lead one of our Banking Operations Governance teams.Banking Operations Governance is a control-critical function that helps Wise mana

Reference

d90db780-4034-43dc-89c6-e4790e6f7926

Expiry Date

01/01/0001

Senior Finance Controller

Salary

135000 - 185000 USD Annual

Location

Austin

Job Family Group

Finance Specialists

Locations

Austin

Description

Wise is hiring a Senior Finance Controller to help scale the finance function as we grow products, customers, and our regulatory footprint. This includes geographic expansions as well major initiative

Reference

40acda72-57be-4506-a8fb-b29c834d7810

Expiry Date

01/01/0001

External Reporting Manager

Salary

68000 - 90000 GBP Annual

Location

London

Job Family Group

Finance Specialists

Locations

London

Description

About the role: Support Head of Reporting in Operating As A US Business workstreams including:Disclosure GovernanceExternal Reporting Committee minutes and other documentation support including positi

Reference

3f0b000f-7002-4c13-ab99-85dedb1eda2b

Expiry Date

01/01/0001

Influencer Senior Manager (NorthAm)

Salary

109000 - 139000 USD Annual

Location

Austin

Job Family Group

Organic Acquisition

Locations

Austin

Description

We are looking for an ambitious and commercially minded Senior Manager to lead Wise’s influencer strategy across North America. Based in our Austin office alongside the North American regional team, y

Reference

19ce2f2f-40db-46af-bcbc-289172e6d07a

Expiry Date

01/01/0001

Software Engineer - Recurring Payin

Salary

68000 - 87500 GBP Annual

Location

London

Job Family Group

Engineering

Locations

London

Description

The Recurring Payin team owns the Direct Debit API that powers automated payments into Wise. Underneath this, we are building a platform that allows customers to easily schedule top-ups or business co

Reference

c05015ba-32af-4127-b4ec-4bd51b85b536

Expiry Date

01/01/0001

Content types

Join us

For everyone, everywhere. We’re people building money without borders.

Customer Support

Content types

Receive articles like this

Join us

For everyone, everywhere. We’re people building money without borders.