Wise Customer Support

Moving Upstream: How Wise is eliminating customer friction at the source

Teaser

People profile

Content Type

Blog

Publish date

06/23/2026

Summary

“The best quality check is the one that never has to happen because we've already designed the problem out of existence.”Sreevishnu Sachidananda (He/Him) Head of Quality CS & Payment Op

Teaser

Sreevishnu Sachidananda, Head of Quality Customer Support & Payment Operations, breaks down how his team leverages automation and AI to move from manual checklists to data-driven, full-coverage assessments across four global locations.

Verona Hasani

Building Community, Growing Leaders: The Black Wisers Community at Wise

Teaser

Diversity Equity & Inclusion

Content Type

Blog

Publish date

01/13/2026

Summary

“I was hired for my vision, but I’m supported here as a whole person, and that kind of community is exactly what turns a job into a career." Davon Daniels (He/Him) Customer Support A

Teaser

Davon, Customer Support Area Lead in Austin, and a key voice in the Black Wisers Community, as he shares his proudest moments at Wise—Learn how being supported as a whole person, building meaningful pipelines, and driving change shape his career at Wise 🚀

Sapphire Birmingham

From Support agent to leadership: A decade of growth

Teaser

People profile

Content Type

Blog

Publish date

02/18/2025

Summary

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

Teaser

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

Verona Hasani

List #1

Roles you might be interested in

Senior Product Compliance & Risk Manager - Latam

Salary

1,944,000-2,526,000 MXN annually

Location

Ciudad de México

Job Family Group

Product Compliance

Locations

Ciudad de México

Description

We are looking for a candidate ready to leverage their Latin American regulatory compliance experience in a dynamic, fintech environment. This is an exciting, hands-on opportunity working directly wit

Reference

eda344b3-17bb-42f1-9672-ee8f8db23840

Expiry Date

01/01/0001

Senior Data Analytics Manager

Salary

187000-241000

Location

Austin

Job Family Group

Analytics - General

Locations

Austin

Description

We are looking for a Senior Data Analytics Manager to lead analytics for the Americas Compliance Analytics branch of the Compliance & Internal Audit Analytics team at Wise.You’ll partner with 2nd line

Reference

12b4b87d-83b2-474b-99a8-8d46e25f9896

Expiry Date

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Senior Network Automation Engineer

Salary

4900000 - 7800000 INR Annual

Location

Hyderabad

Job Family Group

Engineering

Locations

Hyderabad

Description

Wise is one the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 10 million customers across the globe and we’re growing. Fast.Curren

Reference

5062799c-5943-4ccb-8742-c9a4cef08e5c

Expiry Date

01/01/0001

Product Marketing Lead - Wise Platform

Salary

100000 - 150000 GBP Annual

Location

London

Job Family Group

Product Marketing

Locations

London

Description

We are seeking a strategic, execution-oriented Product Marketing Lead to shape our market positioning, drive public product narratives, and lead our external content strategy for Wise Platform.You wil

Reference

032576c2-ecb9-4938-be28-6ea5ba3c3d72

Expiry Date

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DEI Partner Lead

Salary

100000 - 140000 GBP Annual

Location

London

Job Family Group

DEI

Locations

London

Description

You'll lead DEI across Wise's People function—partnering with leaders to diagnose challenges, co-create and deliver action plans, and drive measurable progress. This role blends strategic thinking wit

Reference

1b3d0484-1ce0-454f-9616-f6ec11f454f0

Expiry Date

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Principal Product Manager - Money Laundering Prevention

Salary

120000 - 148000 GBP Annual

Location

London

Job Family Group

Product Management

Locations

London

Description

Why we think you’ll want to join usMeaningful team mission with huge global reach: You’ll be fighting money laundering, terrorism financing and human exploitation across Wise’s £145B+ annual cross-bor

Reference

d0b339d2-df1c-4b7b-9ef7-6ed794d37cd6

Expiry Date

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Data Analyst- Cloud Platform

Salary

45000 - 68000 GBP Annual

Location

London

Job Family Group

Analytics - General

Locations

London

Description

The Platform Engineering Tribe:We are the backbone of Wise's technical infrastructure, ensuring everything runs smoothly for our customers and engineering teams. Our Reliability squad combines experti

Reference

9881a62a-78ce-4be9-8b37-bfc02bc5331c

Expiry Date

01/01/0001

High Risk Assessment Specialist

Salary

10000 - 16000 BRL Monthly

Location

São Paulo

Job Family Group

Verification

Locations

São Paulo

Description

As a Risk Assessment Specialist, you will play a critical role in ensuring Wise’s adherence to regulatory and compliance standards. You will be responsible for mitigating risks associated with high ri

Reference

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Expiry Date

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People Partner Project Manager

Salary

3750 - 4750 EUR Monthly

Location

Tallinn

Job Family Group

People Partners

Locations

Tallinn

Description

We are seeking a methodical, analytical, and collaborative People Partner Project Manager to join our global People Partners team. In this role, you will play a vital part in executing our People Stra

Reference

b7a95bc7-f914-40c5-b65f-b4c2ef125c01

Expiry Date

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Senior Product Operations Manager - WISE Platform

Salary

93000 - 120000 GBP Annual

Location

London

Job Family Group

Product Management

Locations

London

Description

Product Operations is a small team of specialists at Wise. Our focus is the machine - the people, processes and practices - that builds our product. We work with autonomous product teams to help them

Reference

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Expiry Date

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