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Customer Support

Moving Upstream: How Wise is eliminating customer friction at the source

Teaser

People profile

Content Type

Blog

Publish date

06/23/2026

Summary

“The best quality check is the one that never has to happen because we've already designed the problem out of existence.”Sreevishnu Sachidananda (He/Him) Head of Quality CS & Payment Op

Teaser

Sreevishnu Sachidananda, Head of Quality Customer Support & Payment Operations, breaks down how his team leverages automation and AI to move from manual checklists to data-driven, full-coverage assessments across four global locations.

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by

Verona Hasani

by

Verona Hasani

Building Community, Growing Leaders: The Black Wisers Community at Wise

Teaser

Diversity Equity & Inclusion

Content Type

Blog

Publish date

01/13/2026

Summary

“I was hired for my vision, but I’m supported here as a whole person, and that kind of community is exactly what turns a job into a career." Davon Daniels (He/Him) Customer Support A

Teaser

Davon, Customer Support Area Lead in Austin, and a key voice in the Black Wisers Community, as he shares his proudest moments at Wise—Learn how being supported as a whole person, building meaningful pipelines, and driving change shape his career at Wise 🚀

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by

Sapphire Birmingham

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Sapphire Birmingham

From Support agent to leadership: A decade of growth

Teaser

People profile

Content Type

Blog

Publish date

02/18/2025

Summary

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise. 

Teaser

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

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by

Verona Hasani

by

Verona Hasani

3 results
List #1

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Senior iOS Engineer – Send Experience

Salary

85000 - 105000 GBP Annual

Location

London

Job Family Group

Engineering

Locations

London

Description

About the role:Wise moves billions every month. Every single transfer runs through Send Experience.We own the send flow end-to-end: the product millions of customers touch, the discovery layer that ma

Reference

1bc5ce69-38fd-4c22-baa8-707fbaa4ca43

Expiry Date

01/01/0001

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Backend Engineer - Account Sharing

Salary

85000 - 105000 GBP Annual

Location

London

Job Family Group

Engineering

Locations

London

Description

We are looking for a Backend Engineer to join the Account Sharing team within Wise’s Consumer Squad. The team is focused on building entirely new products in the shared finances space for consumers —

Reference

a633d3f5-199b-48c3-9f3d-48fb9e50d678

Expiry Date

01/01/0001

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Spend Operations Quality Control Specialist

Salary

2600 EUR Monthly

Location

Tallinn

Job Family Group

Payment Operations

Locations

Tallinn

Description

We're looking for a Quality Control Specialist to join our team in Tallinn! We're the financial bodyguards for Wise cardholders worldwide. Sitting within Global Product Operations, the Spend Operat

Reference

e0c9a6a5-6dc7-419a-955e-f89a93d49b6f

Expiry Date

01/01/0001

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High Value (Total Service) Support Specialist

Salary

4900 SGD Monthly

Location

Singapore

Job Family Group

Customer Support - General

Locations

Singapore

Description

You will be joining a dynamic Operations team, acting as the strategic "defense" line for our highest-volume Consumer and Business customer segments. We are looking for superstars in customer retentio

Reference

63f7c908-4b35-46b6-8fa6-873687e0dfef

Expiry Date

01/01/0001

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High Volume Support Specialist

Salary

2200 EUR Monthly

Location

Tallinn

Job Family Group

Customer Support - General

Locations

Tallinn

Description

The High Volume Support Specialist is the frontline owner of trust and retention for our highest-volume customer segment. Your purpose is to deliver service and expert guidance so strong that our most

Reference

545ee4cf-84ae-4389-81ee-099ca84e8885

Expiry Date

01/01/0001

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Partnerships Manager APAC

Salary

From $7,100 base and onwards

Location

Singapore

Job Family Group

Organic Acquisition

Locations

Singapore

Description

We are looking for an ambitious and commercially minded Partnerships Manager to join our Strategic Partnerships team in Singapore. You will play a critical role in helping Wise accelerate growth acros

Reference

2f893950-c144-46b8-b307-33933c8b281a

Expiry Date

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Principal Technical Recruiter

Salary

143000 - 190000 USD Annual

Location

Austin

Job Family Group

Recruitment

Locations

Austin

Description

Join our dynamic and expanding team in Austin, TX and play a crucial role in shaping the future of our technology and product development in the Americas. As a Principal Technical Recruiter, you'll fo

Reference

f4e1d89b-9819-4288-a39b-061f3d0b4a45

Expiry Date

01/01/0001

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KYC Operations Senior Analyst - Total Service

Salary

8300 - 11000 BRL Monthly

Location

São Paulo

Job Family Group

Verification

Locations

São Paulo

Description

As a KYC Operations Senior Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence

Reference

8a7428be-5690-4c7d-a90a-00f3b434efc9

Expiry Date

01/01/0001

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Customer Support Training Lead

Salary

13400 - 16500 BRL Monthly

Location

São Paulo

Job Family Group

Customer Support Training

Locations

São Paulo

Description

The Servicing Training Lead provides strategic leadership and oversight to the Servicing Training team, ensuring the delivery of effective learning and development initiatives that support business ob

Reference

3393e4e4-f9f8-49d6-bb75-516fce4b3445

Expiry Date

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Regional Health, Safety & Security Program Manager - Americas

Salary

16900 - 27200 BRL Monthly

Location

São Paulo

Job Family Group

Workplace

Locations

São Paulo

Description

Are you passionate about creating a safe and secure environment where people can thrive? Do you have a knack for turning complex regulations into practical, effective solutions? We're looking for a He

Reference

31ed39d5-f589-4508-9c54-3ae3b9b420dc

Expiry Date

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