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Customer Support

Moving Upstream: How Wise is eliminating customer friction at the source

Teaser

People profile

Content Type

Blog

Publish date

06/23/2026

Summary

“The best quality check is the one that never has to happen because we've already designed the problem out of existence.”Sreevishnu Sachidananda (He/Him) Head of Quality CS & Payment Op

Teaser

Sreevishnu Sachidananda, Head of Quality Customer Support & Payment Operations, breaks down how his team leverages automation and AI to move from manual checklists to data-driven, full-coverage assessments across four global locations.

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by

Verona Hasani

by

Verona Hasani

Building Community, Growing Leaders: The Black Wisers Community at Wise

Teaser

Diversity Equity & Inclusion

Content Type

Blog

Publish date

01/13/2026

Summary

“I was hired for my vision, but I’m supported here as a whole person, and that kind of community is exactly what turns a job into a career." Davon Daniels (He/Him) Customer Support A

Teaser

Davon, Customer Support Area Lead in Austin, and a key voice in the Black Wisers Community, as he shares his proudest moments at Wise—Learn how being supported as a whole person, building meaningful pipelines, and driving change shape his career at Wise 🚀

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by

Sapphire Birmingham

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Sapphire Birmingham

From Support agent to leadership: A decade of growth

Teaser

People profile

Content Type

Blog

Publish date

02/18/2025

Summary

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise. 

Teaser

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

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by

Verona Hasani

by

Verona Hasani

3 results
List #1

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Reference

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Expiry Date

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Expiry Date

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Reference

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Expiry Date

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Reference

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Expiry Date

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Head of Global Partnerships - Cards

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Reference

963a1b5d-6d4d-4300-bef6-2544a06c213b

Expiry Date

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