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Customer Support

Moving Upstream: How Wise is eliminating customer friction at the source

Teaser

People profile

Content Type

Blog

Publish date

07/28/2026

Summary

“The best quality check is the one that never has to happen because we've already designed the problem out of existence.”Sreevishnu Sachidananda (He/Him) Head of Quality CS & Payment Op

Teaser

Sreevishnu Sachidananda, Head of Quality Customer Support & Payment Operations, breaks down how his team leverages automation and AI to move from manual checklists to data-driven, full-coverage assessments across four global locations.

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by

Verona Hasani

by

Verona Hasani

Building Community, Growing Leaders: The Black Wisers Community at Wise

Teaser

Diversity Equity & Inclusion

Content Type

Blog

Publish date

01/13/2026

Summary

“I was hired for my vision, but I’m supported here as a whole person, and that kind of community is exactly what turns a job into a career." Davon Daniels (He/Him) Customer Support A

Teaser

Davon, Customer Support Area Lead in Austin, and a key voice in the Black Wisers Community, as he shares his proudest moments at Wise—Learn how being supported as a whole person, building meaningful pipelines, and driving change shape his career at Wise 🚀

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by

Sapphire Birmingham

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Sapphire Birmingham

From Support agent to leadership: A decade of growth

Teaser

People profile

Content Type

Blog

Publish date

02/18/2025

Summary

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise. 

Teaser

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

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by

Verona Hasani

by

Verona Hasani

3 results
List #1

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Description

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Reference

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Expiry Date

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Engineer People Technology

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Reference

8fc330e0-3c8d-4b2f-a980-bebc53b703a9

Expiry Date

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Card Disputes Associate

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Job Family Group

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Description

We’re looking for a Card Disputes Associate/Analyst to join our team in the São Paulo office! This role is a unique opportunity to have an impact on Wise’s mission, help save millions more people mone

Reference

3f0e3571-6b7d-4899-86da-b09b02e88c07

Expiry Date

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Senior Process Engineer

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90000 - 118000 GBP Annual

Location

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Job Family Group

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Locations

London

Description

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true mult

Reference

30c4fc43-736d-4e5a-bf53-54a6493cb15d

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Country Manager

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Location

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Job Family Group

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Locations

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Description

About the roleWe’re looking for an executor with a brilliant mind and strong communication skills to expand Wise’s product offering in South Africa.This is a unique opportunity to play a pioneering ro

Reference

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Expiry Date

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Process Management Lead

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118000 - 156000 GBP Annual

Location

London

Job Family Group

Operations - General

Locations

London

Description

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true mult

Reference

5feea796-2959-4db5-ab6a-6c902f57bceb

Expiry Date

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Financial Crime Reporting Specialist (Bahasa Indonesia speaker)

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800000 - 970000 HUF Monthly

Location

Budapest

Job Family Group

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Locations

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Description

We’re looking for a Financial Crime Specialist (focused on suspicious activity reporting) to join our team in  Budapest, Hungary. This role is a unique opportunity to have an impact on Wise’s mission

Reference

314b1a9d-a393-4a4c-9b22-f0c30b146e06

Expiry Date

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FinCrime Operations Analyst - AML Investigations

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680000 - 727500 INR Annual + RSUs

Location

Hyderabad

Job Family Group

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Locations

Hyderabad

Description

As a FinCrime Operations Analyst in Sanctions or AML, you will play a role in safeguarding Wise from financial crime. Your primary responsibility will involve conducting reviews and making accurate de

Reference

bb5f33e0-7872-4b18-8917-2869d26720da

Expiry Date

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Customer Support Team Lead (Early Shift)

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10100 - 12300 BRL Monthly

Location

São Paulo

Job Family Group

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São Paulo

Description

In the Customer Support Team Lead role we define the job purpose through 3 pillars that are connected to Wise values: DELIVER (We get it done): Focus on execution, results, and operational excellen

Reference

2a3461c9-655a-4832-8f4a-7757c1c37b5c

Expiry Date

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Senior People Technology Engineer (Workday Time & Absence)

Salary

5750 - 7083 EUR Monthly

Location

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Job Family Group

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Locations

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Description

As a Senior People Technology Engineer (Workday Time & Absence), you will act as the principal technical product partner and Domain SME for our global absence and time-tracking architecture. You will

Reference

e18fb52e-2303-4262-909d-8d54828cb2ec

Expiry Date

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