Wise Customer Support

Moving Upstream: How Wise is eliminating customer friction at the source

Teaser

People profile

Content Type

Blog

Publish date

06/23/2026

Summary

“The best quality check is the one that never has to happen because we've already designed the problem out of existence.”Sreevishnu Sachidananda (He/Him) Head of Quality CS & Payment Op

Teaser

Sreevishnu Sachidananda, Head of Quality Customer Support & Payment Operations, breaks down how his team leverages automation and AI to move from manual checklists to data-driven, full-coverage assessments across four global locations.

Verona Hasani

Building Community, Growing Leaders: The Black Wisers Community at Wise

Teaser

Diversity Equity & Inclusion

Content Type

Blog

Publish date

01/13/2026

Summary

“I was hired for my vision, but I’m supported here as a whole person, and that kind of community is exactly what turns a job into a career." Davon Daniels (He/Him) Customer Support A

Teaser

Davon, Customer Support Area Lead in Austin, and a key voice in the Black Wisers Community, as he shares his proudest moments at Wise—Learn how being supported as a whole person, building meaningful pipelines, and driving change shape his career at Wise 🚀

Sapphire Birmingham

From Support agent to leadership: A decade of growth

Teaser

People profile

Content Type

Blog

Publish date

02/18/2025

Summary

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

Teaser

Head of Servicing Scale and Experience, Ian Rynne, discusses his journey from starting as a Customer Support agent to becoming the Head of Servicing Scale and Experience at Wise.

Verona Hasani

List #1

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8300 - 11000 BRL Monthly

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São Paulo

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Description

As a KYC Operations Senior Analyst - Deactivation, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhance

Reference

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Expiry Date

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Senior Software Engineer II - Assets

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105000 - 130000 GBP Annual

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Description

We are looking for mission-driven senior product engineers to join our Grow squad. We are hiring across two distinct phases of the product lifecycle: scaling a global success and building a new fronti

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Senior Engineer I - People Technology

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87500 - 111000 GBP Annual

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London

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About the role:As a People Technology Engineer (Recruitment & Talent), you will be a key member of our growing People Technology team, focusing on the functional design, configuration, and optimisatio

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Sr Engineering Team Lead - Database - Platform

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125000 - 153000 GBP Annual

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Description

About the team: Database Platform For our customers, using Wise is as simple as sending money from A to B. Yet behind our app and website is a complex engine of currencies, routes, products and featu

Reference

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Senior Software Engineer - Global KYC and Onboarding - Java

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85000 - 105000 GBP Annual

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Staff Software Engineer - Global KYC and Onboarding

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Customer Support Specialist

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2025 - 2325 EUR Monthly

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Tallinn

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Tallinn

Description

We’re looking for a Customer Support Specialist to join our team in Tallinn. This role is a unique opportunity to apply your subject matter expertise to have a direct impact on Wise’s mission, ensurin

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Lead Data Scientist (Quant) - Treasury FX

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90500 - 127000 GBP Annual

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We are seeking a talented quantitative developer to join our Treasury Markets Data Science team. This role focuses on owning and operating the production infrastructure behind our FX pricing, risk, an

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Senior Product Compliance and Risk Manager - Assets

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89000 - 127000 GBP Annual

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Product Compliance

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London

Description

We’re looking for a Senior Product Compliance Manager to join and support the Assets Product Compliance team in the UK. This role is hands-on, a unique opportunity to have an impact on Wise’s mission,

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Scheme Operations Japan, Senior Manager

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12950000 - 16050000 JPY Annual

Location

Tokyo

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Payment Operations

Locations

Tokyo

Description

As a Scheme Operations Senior Manager based in Tokyo, you will own and drive our direct scheme integration and daily operations primarily with the Zengin System (Japan’s nationwide online clearing net

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