Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
The Capacity Management Program Specialist supports the execution, governance, and control of workforce supply programs across Servicing Scale.
This role ensures that workforce demand signals (FTE requirements, ramp plans, outsourcing needs) are accurately translated into structured execution.
In addition, this role owns the operational governance of position management within Workday, ensuring that:
Open job requisitions reflect approved capacity plans
Headcount aligns with forecasted FTE requirements
No unapproved or excess requisitions remain active
Workforce visibility in HR systems remains clean and accurate
You act as the control layer between planning decisions and workforce execution, ensuring servicing scale is financially disciplined and operationally executable.
Duties and responsibilities:
Hiring Pipeline & Workforce Ramp Tracking
Track FTE demand signals across verticals (CS, KYC, FinCrime, PayOps).
Monitor hiring pipeline health vs forecast requirements.
Identify hiring shortfalls or ramp delays.
Maintain visibility of onboarding timelines vs capacity plan.
Escalate workforce supply risks to WFM leadership.
Position Management & Workday Governance
- Position Lifecycle Management
Create and manage positions aligned to approved FTE plans.
Ensure all job requisitions map directly to validated capacity requirements.
Monitor open requisitions to prevent over-hiring or duplicate positions.
Maintain a lean and accurate headcount view in Workday.
Requisition Governance
Validate that all new job requisitions are backed by an approved capacity plan.
Reconcile Workday headcount vs workforce plan on a monthly basis.
Identify discrepancies between planned and actual open roles.
Ensure no hiring proceeds without formal capacity validation.
Financial Discipline
Align Workday position count with budget envelope.
Prevent structural headcount drift.
Support Finance reconciliation of workforce plans.
Workplace & Infrastructure Coordination
Track seat capacity and hub readiness for workforce ramp.
Identify physical capacity bottlenecks.
Maintain workforce distribution visibility across sites.
Outsourcing & Vendor Ramp Monitoring
Track vendor headcount ramp vs capacity plan.
Monitor onboarding timelines for BPO partners.
Flag misalignment between vendor capacity and demand.
Support coordination between Vendor Management and WFM.
Capacity Governance Support
Maintain structured documentation of workforce ramp plans.
Support monthly and quarterly capacity governance forums.
Prepare tracking dashboards for leadership reviews.
Ensure alignment between Planning, TA, Finance, and Workday data.
Risk Identification & Escalation
Identify early indicators of workforce supply risk.
Quantify ramp gaps (FTE shortfall vs plan).
Escalate hiring delays or position misalignment.
Support mitigation tracking.
Data Integrity & Reporting
Maintain structured workforce tracking models.
Validate consistency across TA, Planning, Finance, and Workday.
Ensure reporting reflects latest locked forecasts.
Support automation initiatives in capacity tracking.
Qualifications
Experience
2–4 years in Workforce Management, Capacity Planning, Talent Operations, or Program Management.
Experience working with HR systems (Workday preferred).
Exposure to hiring pipeline or headcount governance.
Technical Skills
Mandatory:
Advanced Excel / Google Sheets
Experience using Workday or similar HRIS
Strong data reconciliation capability
Structured tracking & reporting skills
Strong Advantage:
Additional Information
Visa and relocation support available
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
