The power of proximity
I’m Holden and I’m a Software Engineer on the Contact Handling team. In my team, we build tools to support our Support. What that boils down to is making sure our customer support teams are enabled to work with as great an efficiency – and as little frustration – as possible. I’ve been at Wise for a while, and almost from the beginning, I’ve been a customer of Wise, as I moved from one country to another. I want to tell you why being a customer of Wise is a win-win decision, and how it’s helped me through my time at Wise.
Egészségedre!
I come from the US, and that’s where I started working for Wise – I was used to banks in the US, with their bureaucratic forms, legal jargon, and generally unpleasant, slow user experiences. Shortly after joining Wise, I relocated to Budapest, Hungary, where I live today. At first, I signed up for a bank account in Hungary, but soon after, I realised that given my circumstances (mostly, as an expat) that the convenience of Wise and the comfort it gave me when using it made it a more realistic everyday banking solution for me – (though I’m conscious that may not be the case for everyone!).
Despite the money and headache my Wise account saves compared to my alternatives, I don’t think these things are necessarily the most valuable part of being an everyday customer. If you’re an engineer, you probably like to know how things fit together – for me, that’s the fun part of using the Wise Account. As time passes, you begin to form a mental model of how all the different teams and the services they own fit together. When I spot something I think could be improved, or notice a new feature that I want to learn more about, I just do a little digging – there’s a Confluence page or a Slack channel for everything, where questions and feedback are well received.
Being a customer makes me well positioned to give feedback on the Wise product, and thanks to the open door policy and flat hierarchy at Wise, it’s relatively easy to find the right team to give that feedback to. Being an engineer means that even before I speak to anyone, I already have an idea of the possible teams and services that might be involved. Not to mention, to all of my friends and family that use Wise, I’m their subject matter expert, which means I can guide them in using the Wise Account and funnel their feedback back to the respective teams across the company.
But, engaging with the product you’re building doesn’t just benefit the team around you, or even the organisation as a whole – it benefits you, just as much. Being a user of the product means that I can satiate my own curiosity about when specific features will become available to me – which drives me to learn more about how Wise’s architecture fits together – which in turn boosts my knowledge on various domains – and finally, enriches the conversations I’m able to have with my team and drives the things that I build to be more holistic and comprehensive. This cyclical process drives my own growth, as I become more competent and aware of how I can impact the business.
Banking on success
And finally, using Wise as my everyday banking partner – even getting my salary deposited there – means I’ve got skin in the game. I wouldn’t be keen to work on a product that I wouldn’t use myself. I’ve been at Wise for this long because I believe in the mission and align with the values – and I’m excited to be working on something that brings clarity and accountability to the world of finance. By using the product, I’m personally invested in the company’s success, and showing my support for this mission – this helps to reinforce my own motivation and sense of purpose, and that’s pretty darn cool.
In short, building this personal relationship with Wise as a customer has loads of benefits, but put simply; it just makes sense. It benefits everyone involved, most of all, you as the employee – through generating a deeper understanding of how Wise works, you can use this to maximise your impact and achieve career growth. Right on.
Tags
Roles you might be interested in
Salary
105000 - 130000 GBP Annual
Location
London
Team
Technology
Locations
London
Description
Current traditional banking infrastructure is antiquated making it inherently slow, complicated, and expensive to send, spend, or receive money internationally. This inefficiency is often rooted in th
Reference
822abc16-c3aa-4c02-b3a1-0f0db262f5bd
Expiry Date
01/01/0001
Salary
85000 - 105000 GBP Annual
Location
London
Team
Technology
Locations
London
Description
About the roleWe are looking for a Senior Solutions Engineer to join our growing Wise Platform team in London. The Wise Platform team works with top tier global financial institutions and major tech c
Reference
2a157e5f-a302-42d0-8343-5761e7aabc08
Expiry Date
01/01/0001
Salary
65000 - 85000 GBP Annual
Location
London
Team
Technology
Locations
London
Description
About the role:Team you will be working with: RecommendThe Recommend team builds and owns the recommendation experience that allows customers to recommend Wise to their friends and family and brings n
Reference
22e3464e-9d32-43a2-a55c-84f400944fad
Expiry Date
01/01/0001
Salary
65000 - 85000 GBP Annual
Location
London
Team
Technology
Locations
London
Description
About the role:Team you will be working with: ReceiveThe team’s mission is to enable people and businesses to get paid faster, cheaper in any currency via any payment method, anywhere. We’re building
Reference
3ac35cf0-ff9d-459b-8ea6-efef115dc51e
Expiry Date
01/01/0001
Salary
105000 - 130000 GBP Annual
Location
London
Team
Technology
Locations
London
Description
Job DescriptionAbout the roleWe at Wise Platform (aka Wise for Enterprise) aim to be the infrastructure that powers the world’s money by connecting banks, financial institutions, and enterprises to ou
Reference
81bb48d8-2640-480c-83d8-ba3790776f72
Expiry Date
01/01/0001
Salary
109500 - 140000 USD Annual
Location
Austin
Team
Technology
Locations
Austin
Description
Wise Platform helps banks, software companies and large enterprises leverage Wise’s infrastructure to offer their customers world class payments products through their own channels. Our partners make
Reference
25623be8-11ed-47a9-bf2e-ae07a1bb8180
Expiry Date
01/01/0001
Salary
85000 - 105000 GBP Annual
Location
London
Team
Technology
Locations
London
Description
Wise Assets is one of our fastest-growing products, already live in the UK, EU, Singapore, and Australia. Customers now earn over £50m every month from money held across currencies with Wise. Tradi
Reference
86e57421-c16a-48bf-84b0-0eb84f62d404
Expiry Date
01/01/0001
Salary
125000 - 153000 GBP Annual
Location
London
Team
Technology
Locations
London
Description
We’re looking for an Engineering Lead to join the embedded finance vertical. Our mission is to build the world's best embedded finance platform for our partners. We work closely with multiple functio
Reference
d64260a7-293d-47ce-a113-ec3df2f4e546
Expiry Date
01/01/0001
Salary
7,900-9,600EUR/Monthly + RSUs
Location
Tallinn
Team
Technology
Locations
Tallinn
Description
The team you will be joining: Personal Onboarding VerificationThe Personal Onboarding Verification team is part of the Global KYC and Onboarding Squad. The team responsible for KYC (Know Your Customer
Reference
17e6a403-6c80-4b1b-a8f7-7fbf0a155a29
Expiry Date
01/01/0001
Salary
105000 - 130000 GBP Annual
Location
London
Team
Technology
Locations
London
Description
Job DescriptionWe are seeking a Senior Engineer passionate about our mission of Money Without Borders to collaborate with our Treasury team. Your role will be to drive data-driven and innovative growt
Reference
96a319c3-419d-47c4-8000-e3c2b5d96f35
Expiry Date
01/01/0001
Articles you might like

Teaser
People profileContent Type
BlogPublish date
08/29/2025
Summary
What do you do when traditional banking fails you? 🤔 German Sibay, Engineering Lead, turned his cross-border payment frustrations into a career mission. "I often joke that I used

by
Amani Albertsen
+(1).jpeg)
Teaser
People profileContent Type
BlogPublish date
08/04/2025
Summary
🔍 Wondering what a Solutions Engineer at Wise does? Ritika Sehijpal, Solutions Engineering Lead, gives us the inside scoop. “If you’re looking for a place to grow, learn from tale

by
Verona Hasani
.jpeg)
Teaser
People profileContent Type
BlogPublish date
07/22/2025
Summary
Amani, Engineer in our Budapest office, has transformed her passion for problem-solving into a vital role supporting our FinCrime teams 🚀Learn how Amani's journey at Wise is making a meaningf

by
Amani Albertsen
+(1).jpg)
Teaser
People profileContent Type
BlogPublish date
01/06/2025
Summary
We sat down with Smrithi Ravi, Engineering Lead at Wise to hear about her career journey, the unique challenges of leading the APAC Engineering squad, and what makes Engineering at Wise truly

by
Verona Hasani

Teaser
Early careersContent Type
BlogPublish date
11/29/2024
Summary
Hello! My name is Jennifer, and I'm a self taught software engineer currently working in one of the engineering platform teams at Wise. My journey with Wise began when I joined

by
Holly Sellers
.jpg)
Teaser
Our cultureContent Type
BlogPublish date
11/05/2024
Summary
Meet Rajat, one of our Senior Developers We caught up with Rajat Meena, a Senior Developer, who made the move from Germany to join our team in Tallinn. He shares his inspiring journey, detail

by
Verona Hasani
.jpg)
Teaser
Our workContent Type
BlogPublish date
11/16/2023
Summary
Why I joined Wise I joined Wise as a graduate engineer right after finishing university. One question I’m frequently asked is why I chose Wise to start my career. A few things a

Teaser
People profileContent Type
BlogPublish date
10/11/2023
Summary
My name is Ali Salman, I’m a last year computer engineering student at Budapest University of Technology and Economics. This summer, I was an engineering intern at Wise in Budapest for 10
.jpg)
Teaser
People profileContent Type
BlogPublish date
05/30/2023
Summary
Hi there! 👋 I’m Stella, a Software Engineer based in Budapest, Hungary. I joined Wise back in September 2022 and I’d love to walk you through how I became passionate about softwar
.jpg)
Teaser
People profileContent Type
BlogPublish date
03/31/2023
Summary
A bit about me Hey 👋🏽 I’m Jasleen and I’ve been here at Wise as a graduate software engineer since September. You may also remember me from a year ago too as I was also an int