Employee Relations Advisor

  1. People
  2. Austin

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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

We’re looking for an Employee Relations Advisor for our Austin location to join our Americas People Operations Team. This role is a unique opportunity to have an impact on Wise’s mission, grow as a People Advisor and help save millions more people money.  This role will report to the Senior People Operations Lead for the Americas based in Tampa, Florida.


Your mission: 

Our People Operations’ team vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. As part of the journey, you’ll have the exciting opportunity to own the overall employee advisory for the Servicing Operations and Core Function teams in Austin, Tampa, & New York. You’ll manage employee relations matters, provide important insights and sound recommendations for policy and process changes and ensure key stakeholders are continually informed of legislation, law and regulation updates. Our mission is to assist our Leads and teams to deliver a seamless employee operations experience throughout the entire ‘Wiser’ journey for our growing Wise population in the Americas. 🌎

You will also provide input regarding team goals, KPIs, efficiencies, process improvements and future optimization of our People Operations team, as well as participate by providing deliverables of local and global projects.

Here’s how you’ll be contributing to People Operations:

  • Act as trusted Advisor to coach and upskill Leads to provide guidance on employee relations matters from start to finish (e.g. conflict management, investigation, disciplinary) through an objective and analytical lens
  • Provide advice to leaders from other offices globally, guiding them through US specific processes, systems, and benefit policies
  • Be the point of contact for employee queries and provide timely responses to your fellow Wisers
  • Ensure compliance with labor regulations and providing advice on US HR legislation and policy
  • Own leave management and ADA requests for the Servicing Operations and Core Function (i.e Compliance, Business Development, Marketing, etc.) teams
  • Conduct exit interviews and analyze trends to help educate and advise the Servicing Operations and Core Function teams
  • Act as a partner to our People Servicing teams (Payroll and People Technology)
  • Own and contribute to projects both on a local and global level, which will collaboratively shape the future of Wise as we continue to grow
  • Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work


This role will give you the opportunity to:

  • Highlight key trends in employee relations and actively partner with the business to implement process improvements - Collaborate with the People Partners (HRBPs) to share advisory data and trends to drive empowered and inclusive stakeholder relationships
  • Contribute towards the bi-annual planning cycles - Attend global review sessions, collate data on team performance, share ideas for improvements and lead new projects, etc.
  • Create continuous improvement within the team - Partner with your global team to recommend new approaches and policy and procedure changes to co-create solutions from a global and mass customization outlook
  • Be part of our mission to make money without borders the new normal

About you:

  • Highly experienced in HR operations in a fast paced environment
  • Radiant people skills - with huge amounts of personal energy, with the ability to build and maintain collaborative relationships, and happy to be the first point-of-contact for our Wisers
  • Extensive knowledge of US labor law and employee relation procedures
  • Fluent in English, both written and verbal. Other languages are a plus!
  • Honesty and reliability - able to own up to mistakes and learn from them (we all make them, after all) and reliable - someone who never breaks promises 
  • Customer driven -  is customer centric, always thinking about how to automate and improve the Wiser experience while working smarter not harder
  • Detail focused - you’ll have an eye for the details and be data-oriented, using these two skills to drive informed decisions
  • Adaptable - you will be as comfortable working with ambiguity as you are with certainty. We need someone who can be agile enough to respond to changing priorities, but be able to have big picture, proactive thinking for the long term path ahead
  • Curiosity to learn & grow - we don’t expect an expert in every HR topic at this level, but we do expect you to have a positive, can-do attitude, and a desire to learn and grow the knowledge and experience you already do have
  • A strong growth mindset - being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously
  • Ability to multitask - you must be able to handle multiple tasks - often at the same time. You’ll also have the ability to start, stop, pick-up, and complete tasks on a recurring basis


Some extra skills that would be great: 

  • Strong HRIS knowledge and technical aptitude, such as familiarity with G-suite, and experience with Workday, Slack and/or Google Suite would be a plus
  • Additional education such as a Bachelor Degree is strongly encouraged but not required
  • An up-to-date professional HR Certification to demonstrate your expertise and commitment within the field of Human Resources would be nice to have, but is not required 
  • Financial services experience – you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats


Key benefits:

  • Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
  • RSU's in a rapidly growing company after a year with us
  • Hybrid working – 3 days/week working in the office
  • An annual self-development budget
  • Medical, dental, & vision insurance – including HSA and FSA options
  • Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
  • 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
  • A paid 6-week sabbatical leave after four years 
  • 18-weeks of paid parental leave, after a year with us
  • 401(k) with up to a 4% employer match



Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero. 

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

  1. Austin

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