Local Expertise, Global Impact: Scaling Wise in India
Smrithi Ravi, APAC Head of Engineering, shares her journey of leading Wise’s expansion across the Asia Pacific, from building innovative teams to launching our new hub in Hyderabad 🇮🇳
"Whether you’re talking to a customer service agent, an engineer, or a recruiter at Wise, you see the same customer-focused, mission-driven approach that has defined us from day one."
APAC Head of Engineering
Tell us about your role as the APAC Head of Engineering
I lead in expanding our presence across the Asia Pacific (APAC) region by building dynamic Product Engineering teams. Over the past seven years, my journey with Wise has taken me from focusing on South East and South Asia to overseeing the entire Asia Pacific expansion. Our teams have mastered the art of launching Wise's products in new countries, scaling technology to support regional growth, and navigating the payment ecosystem with direct connectivity.
Most recently, I relocated to Hyderabad, India, to spearhead the development of Wise’s newest full-stack hub, while continuing to lead and grow our teams in Singapore. In Hyderabad, we are committed to hiring across all functions to establish highly collaborative, cross-functional teams that will drive innovation and excellence in our operations. This new hub represents an exciting chapter in Wise's journey, and I’m excited to be at the forefront of this expansion!
What is the most exciting part of being the Lead for Hyderabad?
In addition to my regional responsibilities, I also serve as the Lead for Hyderabad – handling hiring, maintaining company culture, and connecting the new office to the rest of Wise. I am essentially the first person on the ground building everything from scratch, which is both exciting and challenging. The standout moment so far has been seeing the quality of talent here in Hyderabad. In three months, we've hired over 70 people, and the calibre has been impressive.
Our recent Wise Talks event in Hyderabad highlighted this, with great attendance from talented candidates across all functions where we are hiring. The engagement and questions from prospective candidates honestly amazed me. From deep technical questions around how we build engineering solutions to our brand presence, we had very insightful discussions throughout. I'm excited for us to host more events like this in the future, as they provide a fantastic opportunity to connect with the local community and showcase what Wise has to offer.
What has been your experience growing with the company as it’s scaled globally?
I was one of the early hires in Singapore, joining a small engineering team as we began establishing our presence in the Asia Pacific region. Over the past seven years, I've witnessed the Singapore hub grow to over 600 Wisers, leading to our recent move to a new, larger space in PLQ 3 earlier this year.
The scale of change has been remarkable. We now serve many more customers across APAC, hold multiple licenses, offer a broader product suite to our customers, and operate from numerous offices throughout the region. The technical complexity of our systems has grown tremendously, and we've evolved into a globally recognized brand.
What excites me most is how our core mission and values have remained despite this growth, and that’s no accident. Whether you’re talking to a customer service agent, an engineer, or recruiter, you see the same customer-focused, mission-driven approach that has defined us from day one. Witnessing this consistency as we scale globally has been inspiring and is what has kept me here for seven years!
What’s been your favourite part of moving to India?
On a personal level, it's a homecoming after 16 years - the food, the people, everything feels like home again.
As an Engineer in the financial tech sector, the digital transformation in India, especially in payments, is incredibly exciting. The speed of domestic payments and the seamless customer onboarding enabled by Aadhaar have revolutionized KYC (Know Your Customer) processes. I am eager to bring this level of innovation to the cross-border space in India, making international transactions as easy and convenient as domestic ones. We've already made significant strides with Wise's ADII license (Authorized Dealers Category II license) and our In-Principle approval for the Cross Border - Payment Aggregator (Exports) License. There's still much to build in India, and it’s exciting to see it all first hand.
And lastly, for someone considering joining Wise in Hyderabad, what can they look forward to?
For those joining us, this is a unique chance to scale our India products with local expertise and build teams that serve customers globally. What truly excites me is seeing our teams develop India-specific offerings right here in India, allowing us to tailor our products to the unique needs of the Indian market. Being immersed in India's dynamic fintech ecosystem means gaining invaluable experience in launching products directly in the market. It's an exciting time to be part of Wise, where you'll be solving meaningful problems and contributing to our global mission.
Tags
Roles you might be interested in
Salary
1380000 - 1640000 INR Annual
Location
Hyderabad
Team
Operations
Locations
Hyderabad
Description
The Servicing Training Lead is a critical leadership role responsible for the end-to-end management, performance, and strategic direction of the Servicing Training Specialist team. This role ensures t
Reference
76f34b8c-c48d-4b71-a847-d2bf3ce17f5f
Expiry Date
01/01/0001
Salary
1450000-1725000 INR
Location
Hyderabad
Team
Customer Support
Locations
Hyderabad
Description
Role Purpose:As a Global Complaints Team Lead at Wise, you will be instrumental in ensuring that our customers receive exceptional service and that their concerns are addressed promptly and effectivel
Reference
be5c08a5-88ba-4864-b1d5-21782b1e5929
Expiry Date
01/01/0001
Salary
7,25,000-8,00,000 INR Yearly
Location
Hyderabad
Team
Customer Support
Locations
Hyderabad
Description
Role Purpose:The main role of a Complaints Officer is investigating complaints and providing customers with a final response in a timely manner. A Stage 1 Complaints Officer will ensure that customers
Reference
b441452b-3cd7-4d34-a16c-1a55d996b59b
Expiry Date
01/01/0001
Salary
2,430,000 - 2,970,000HUFMonthly + RSUs
Location
Budapest
Team
Technology
Locations
Budapest
Description
We are looking for a highly accomplished Senior Engineering Lead to take the helm of one of our core teams within the Identity Risk Platform squad.This is a critical, high‑impact leadership role where
Reference
1810e1d6-dd36-43cb-a124-2faa137a9fb1
Expiry Date
01/01/0001
Salary
3150 - 3588 EUR Monthly + RSU's
Location
Tallinn
Team
Operations
Locations
Tallinn
Description
As the Learning Experience Lead for Payment Operations, you are the leader and master facilitator responsible for the execution of world-class training for Wise's global payment engine.Your mandate is
Reference
715feca4-1dda-4478-b229-cfed2bd04c5b
Expiry Date
01/01/0001
Salary
75000 - 100000 GBP Annual
Location
London
Team
Analytics
Locations
London
Description
We are looking for an exceptional Lead Marketing Experimentation Analyst to define and lead marketing’s experimentation roadmap at Wise. Experimentation is a key pillar for exploring marketing growth
Reference
7d0daddb-2243-48d2-ba66-8b0a8f768707
Expiry Date
01/01/0001
Salary
135000 - 155000 GBP Annual
Location
London
Team
Product
Locations
London
Description
Your Mission:In this pivotal role, you'll be working as part of the Europe and UK regional team. As a licensed institution serving millions of customers in Europe and the UK, preventing financial cri
Reference
6241cc2c-394c-449c-acf7-c18e7bee8ec7
Expiry Date
01/01/0001
Salary
6015 - 6015 BRL Monthly
Location
São Paulo
Team
Customer Support
Locations
São Paulo
Description
Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email. This isn’t your normal call center – we do things differently – and our Business Customer
Reference
c1bed9f3-d674-4945-aff7-1ca68dd3931d
Expiry Date
01/01/0001
Salary
105000 - 130000 GBP Annual
Location
London
Team
Technology
Locations
London
Description
About the role:We are looking for a talented Software Engineer to join our Recommend team in the London office. The Recommend team builds and owns the recommendation experience that allows customers
Reference
e437dc4d-19f8-4f2d-8c80-dfce3bac1fda
Expiry Date
01/01/0001
Salary
15000000 - 24000000 JPY Annual
Location
Tokyo
Team
Banking
Locations
Tokyo
Description
We're looking for a Japan Investment Lead to accelerate our expansion plans in Japan. This is a unique and exciting pioneering opportunity to grow Wise in the region, allowing millions more potential
Reference
ad84340b-bb6d-4bac-89fb-600e4bb44158
Expiry Date
01/01/0001
Articles you might like
Teaser
People profileContent Type
BlogPublish date
01/26/2026
Summary
“As an engineer here, you aren't siloed in a technical world. You’re expected to reach out across teams, understand why deals do or don't go through, and solve problems with urgency.” Swa
by
Verona Hasani
Teaser
Diversity Equity & InclusionContent Type
BlogPublish date
12/12/2025
Summary
“I was hired for my vision, but I’m supported here as a whole person, and that kind of community is exactly what turns a job into a career." Davon Daniels (He/Him) Customer Support A
by
Sapphire Birmingham
Teaser
People profileContent Type
BlogPublish date
12/12/2025
Summary
"I wanted to be a part of a company that was making areal difference, and I realised that’s exactly the impact Wise was having on my own life." Pablo Suarez (He/Him) Product Lead (
by
Sapphire Birmingham
Teaser
People profileContent Type
BlogPublish date
12/03/2025
Summary
"Living with a disability requires you to be constantly adaptable and creative in navigating the world." Paulo Faustino (He/Him) Customer Support Associate
by
Verona Hasani
Teaser
People profileContent Type
BlogPublish date
11/18/2025
Summary
We believe in building lasting relationships with talented students, supporting them from their academic years and helping them transition into meaningful careers. Our scholarship program isn’
by
Sapphire Birmingham
Teaser
People profileContent Type
BlogPublish date
11/13/2025
Summary
Yann De Rudder, Group Product Compliance Lead in our Brussels office shares his insights in working in Product Compliance at Wise. "In Product Compliance, you’re not just interpreti
by
Verona Hasani
Teaser
Our workContent Type
BlogPublish date
11/12/2025
Summary
Go behind the scenes with Jessica Rivera, our Talent Development Senior Specialist in Austin, as she shares how we set every new Wiser up for success from their very first day 🚀 "Our
by
Verona Hasani
Teaser
People profileContent Type
BlogPublish date
11/12/2025
Summary
Andrea Macchiavello, Legal Counsel in our Austin office, is challenging the stereotype. She shares her journey from tech sales to being part of a scaling legal department, and how soft skills, t
by
DNU-Amani Albertsen
Teaser
Early careersContent Type
BlogPublish date
11/09/2025
Summary
In a recent article, Peter Yeomans, Lead for Early Careers in Design at Wise, shares his insights on how to thrive as a designer in the age of AI. He explains that we are heavily invested in o
by
Holly Sellers
Teaser
People profileContent Type
BlogPublish date
11/03/2025
Summary
Gabriela Rubino, People Operations Specialist based in São Paulo shares her move from Customer Support to People Operations 🚀 “Seven and a half years later, I’m still here and I th
by
Verona Hasani