How do you see your role contributing to the success of the Hyderabad location and Wise as a whole?

I see my role as directly contributing to the success of both the Hyderabad office and Wise as a whole by focusing on three key areas: scaling operations, optimizing processes, and fostering a strong Wise culture.

First, I'm committed to scaling our Customer Support operations to meet the growing demands of our global customer base, ensuring we never compromise on our promise of delivering exceptional service. This means making high-quality decisions about developing our people, refining our processes, and building our site into a world-class team.

Another core part of my contribution is driving process improvements. I'll enable my team to collaborate with global teams to identify and resolve bottlenecks, ensuring we continuously redefine the customer experience and improve efficiency for our customers. 

Finally, I'm passionate about culturally integrating the Hyderabad team with Wise's core mission. This means championing transparency and cultivating a genuine customer-first attitude that aligns with Wise's values.

And lastly, what skills are you looking for in a new joiner? 

We’re looking for people who are truly customer-obsessed– we want team members who are genuinely excited about Wise’s mission and put the customer first in every decision. 

Curiosity and a growth mindset are essential. We’re looking for those who ask “why” and “what if”, who actively seek out learning opportunities, and who champion collaboration with other teams to solve customer challenges. When you combine this customer-first mindset with genuine curiosity and a collaborative approach, that’s how we continuously improve and redefine the customer experience.