Scaling Customer Support in Hyderabad
"What excites me most is the incredible opportunity to build something from the ground up. Leading and building a team from scratch is something very few people get to experience in their careers, and I feel genuinely excited and challenged by that."
Prashanth Sampath (He/Him)
Customer Support Lead
What initially attracted you to joining Wise?
What initially attracted me to Wise was being a customer first. The product truly amazed me with its incredible convenience and efficiency for international money transfers. When this opportunity came along, especially with the launch of the new Hyderabad office, it felt like perfect timing. Having been here for three months now, it has felt like the right decision from day one.
I'm originally from India and spent most of my earlier years in Hyderabad–my schooling, college, and first job have all been here. After working in Poland for two years, I returned to Hyderabad, so joining Wise here felt like a full circle moment. Growing up in this city gave me countless opportunities to work alongside inspiring leaders and understand the intricacies of customer service businesses. Now, I get to give back by developing talent in the same place that shaped me.
Hyderabad is the perfect location, offering an excellent cost of living and a multicultural population that brings diverse perspectives invaluable for serving customers globally. Being able to combine the familiarity of home with creating something entirely new has provided the perfect foundation for helping Wise grow while staying connected to my roots.
What excites you most about joining Wise in Hyderabad?
What excites me most is the incredible opportunity to build something from the ground up. Leading and building a team from scratch is something very few people get to experience in their careers, and I feel genuinely excited and challenged by that. You can build a great product, but without an exceptional team to support customers when issues arise, even the best product will fall short of its potential. Being able to shape that customer experience from day one is what excites me.
How do you see your role contributing to the success of the Hyderabad location and Wise as a whole?
I see my role as directly contributing to the success of both the Hyderabad office and Wise as a whole by focusing on three key areas: scaling operations, optimizing processes, and fostering a strong Wise culture.
First, I'm committed to scaling our Customer Support operations to meet the growing demands of our global customer base, ensuring we never compromise on our promise of delivering exceptional service. This means making high-quality decisions about developing our people, refining our processes, and building our site into a world-class team.
Another core part of my contribution is driving process improvements. I'll enable my team to collaborate with global teams to identify and resolve bottlenecks, ensuring we continuously redefine the customer experience and improve efficiency for our customers.
Finally, I'm passionate about culturally integrating the Hyderabad team with Wise's core mission. This means championing transparency and cultivating a genuine customer-first attitude that aligns with Wise's values.
And lastly, what skills are you looking for in a new joiner?
We’re looking for people who are truly customer-obsessed– we want team members who are genuinely excited about Wise’s mission and put the customer first in every decision.
Curiosity and a growth mindset are essential. We’re looking for those who ask “why” and “what if”, who actively seek out learning opportunities, and who champion collaboration with other teams to solve customer challenges. When you combine this customer-first mindset with genuine curiosity and a collaborative approach, that’s how we continuously improve and redefine the customer experience.
Tags
Roles you might be interested in
Salary
-
Location
Hyderabad
Job Family Group
Product Management
Locations
Hyderabad
Description
Wise is building the best way to move and manage money across borders. To make that possible, customers need to be able to join Wise quickly, safely, and confidently.We’re looking for a Principal Prod
Reference
07b1f29b-f0fa-49f7-bdee-97e212d9bbf9
Expiry Date
01/01/0001
Salary
27000 - 48000 BRL Monthly
Location
São Paulo
Job Family Group
Risk
Locations
São Paulo
Description
We are seeking a dynamic individual to join our team as the Senior Specialist for Latam & MEA as an individual contributor. The successful candidate will be responsible for managing the risk function
Reference
26d0fc20-6ca1-4c90-aa2d-619d770e52c5
Expiry Date
01/01/0001
Salary
13846 - 21538 BRL Monthly
Location
São Paulo
Job Family Group
Engineering
Locations
São Paulo
Description
As a People Technology Engineer (Workday Time & Absence), you will be a vital technical contributor driving the configuration, maintenance, and optimization of our time and absence processes. You will
Reference
8fc330e0-3c8d-4b2f-a980-bebc53b703a9
Expiry Date
01/01/0001
Salary
7800 - 9350 BRL Monthly
Location
São Paulo
Job Family Group
Payment Operations
Locations
São Paulo
Description
We’re looking for a Card Disputes Associate/Analyst to join our team in the São Paulo office! This role is a unique opportunity to have an impact on Wise’s mission, help save millions more people mone
Reference
3f0e3571-6b7d-4899-86da-b09b02e88c07
Expiry Date
01/01/0001
Salary
90000 - 118000 GBP Annual
Location
London
Job Family Group
Operations - General
Locations
London
Description
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true mult
Reference
30c4fc43-736d-4e5a-bf53-54a6493cb15d
Expiry Date
01/01/0001
Salary
-
Location
Johannesburg
Job Family Group
Banking - General
Locations
Johannesburg
Description
About the roleWe’re looking for an executor with a brilliant mind and strong communication skills to expand Wise’s product offering in South Africa.This is a unique opportunity to play a pioneering ro
Reference
f67bcf29-e2b7-408d-943d-4a4352f8aaae
Expiry Date
01/01/0001
Salary
118000 - 156000 GBP Annual
Location
London
Job Family Group
Operations - General
Locations
London
Description
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true mult
Reference
5feea796-2959-4db5-ab6a-6c902f57bceb
Expiry Date
01/01/0001
Salary
800000 - 970000 HUF Monthly
Location
Budapest
Job Family Group
Customer Compliance
Locations
Budapest
Description
We’re looking for a Financial Crime Specialist (focused on suspicious activity reporting) to join our team in Budapest, Hungary. This role is a unique opportunity to have an impact on Wise’s mission
Reference
314b1a9d-a393-4a4c-9b22-f0c30b146e06
Expiry Date
01/01/0001
Salary
680000 - 727500 INR Annual + RSUs
Location
Hyderabad
Job Family Group
Customer Compliance
Locations
Hyderabad
Description
As a FinCrime Operations Analyst in Sanctions or AML, you will play a role in safeguarding Wise from financial crime. Your primary responsibility will involve conducting reviews and making accurate de
Reference
bb5f33e0-7872-4b18-8917-2869d26720da
Expiry Date
01/01/0001
Salary
10100 - 12300 BRL Monthly
Location
São Paulo
Job Family Group
Customer Support - General
Locations
São Paulo
Description
In the Customer Support Team Lead role we define the job purpose through 3 pillars that are connected to Wise values: DELIVER (We get it done): Focus on execution, results, and operational excellen
Reference
2a3461c9-655a-4832-8f4a-7757c1c37b5c
Expiry Date
01/01/0001
Articles you might like
Teaser
People profileContent Type
BlogPublish date
09/22/2026
Summary
“If you're the kind of engineer who gets excited by technically hard problems with direct human impact, where your model doesn't just optimise a metric but actually stops someone's savings
by
Verona Hasani
Teaser
People profileContent Type
BlogPublish date
09/10/2026
Summary
Breaking into Product Management (PM) can feel like mission impossible: you need PM experience to get the role, but you need the role to get experience. We built Product Academy to bridge this
by
Sapphire Birmingham
Teaser
People profileContent Type
BlogPublish date
08/28/2026
Summary
"I traded my sabbatical for an application, changed my plans, and joined Wise in June 2020. Looking back, it was one of the best decisions I've ever made." Mika Sei (She/Her) Japan C
by
Verona Hasani
Teaser
People profileContent Type
BlogPublish date
08/18/2026
Summary
“Don’t limit yourself to what’s written in your job description—be naturally curious, ask questions, and constantly look for ways to make things better.” Charlene Su (She/Her) Head o
by
Sapphire Birmingham
Teaser
Our workContent Type
BlogPublish date
08/18/2026
Summary
Every four years, football gets millions of people moving across borders, navigating new cities, and dealing with unfamiliar currencies. Thanks to Visa, we’ve launched the Limited Edition Wise
by
Verona Hasani
Teaser
People profileContent Type
BlogPublish date
08/13/2026
Summary
“For us, ESG isn’t a separate project, it’s a part of how we build a global product.” Caroline Corbett-Thompson (She/Her) Global Environmental, Social Impact and Governance Lead
by
Verona Hasani
Teaser
People profileContent Type
BlogPublish date
07/28/2026
Summary
“The best quality check is the one that never has to happen because we've already designed the problem out of existence.”Sreevishnu Sachidananda (He/Him) Head of Quality CS & Payment Op
by
Verona Hasani
Teaser
People profileContent Type
BlogPublish date
07/22/2026
Summary
"At Wise, we expect our analysts to have just as much voice and ownership over what we build—and in what order—as the Product Managers. It is a true, cross-functional partnership."Hazal Mu
by
Verona Hasani
Teaser
People profileContent Type
BlogPublish date
06/10/2026
Summary
"Wise truly sees potential in people; they don’t just look at your current role, they look at what you’re capable of becoming." Islam Muhammad (He/Him) Interim FinCrime Operations Seni
by
Verona Hasani
Teaser
People profileContent Type
BlogPublish date
05/13/2026
Summary
“For me, the hallmark of a great Implementation Manager is empowering partners by translating complex technical capabilities into experiences that feel effortless.” Cindy Momodu (She/Her)
by
Verona Hasani