How Wise Uses AI During the Recruitment Process

We are committed to maintaining a fair, transparent, and human-centred hiring process:

• Assisting our teams: We may use AI tools to help summarise application details, support scheduling, or refine job descriptions so our hiring processes run smoothly.

• Human judgment at the core: AI does not make hiring or rejection decisions at Wise. Every application, task submission, and interview evaluation is reviewed directly by our recruiters, hiring leads, and team members.

• Focusing on real-world evaluation: In line with how our teams work internally, we evaluate your own logic, reasoning, and critical thinking—including how you review and refine output from tools like LLMs

How We Expect Candidates to Use AI

We view AI through a clear principle: AI is a great tool that should support, rather than replace, candidate input.

Below are our expectations for how you use AI across the stages of our hiring process:

1. Application

Your application helps us see your real background and experience.

• Using AI for CV formatting, checking, and organising your background.
• Structuring your experience clearly.

• Submitting fully AI-generated cover letters, application answers, or CVs.

• We're direct and always honest. AI can sometimes sound like a polite corporate brochure. We want to hear your voice.
• Why: If your cover letter or application answers sound like a robot, we lose your voice in the process. If a submission feels too generic it usually lacks the authenticity we look for.

We don't expect you to hide your use of AI—in fact, we want to see how you use it to work smarter. If you used AI to help build your case study or prepare your data, expect your interviewer to openly chat with you about it.

We won't quiz you on text-based strings or exact prompt phrasing. Instead, we want to hear about your AI workflow:

• How do you structurally break down the problem to guide the AI toward a great outcome?

• What blind spots, hallucinations, or overly generic ideas you caught in the AI's output?

• How you layered your own critical judgment on top of the tool to make the result spectacular for Wise customers?

Before you submit a task or join a call, run your material through these three quick questions:

1. Is this my thought? (Did AI refine my idea, or invent it?)
2. Is it simple? (Did AI add buzzwords I wouldn't actually say?)
3. Is it customer-focused? (Does this solve a real human problem?)